UnilQual: Üniversite Yaşam Kalitesi Ölçeği

Son yıllarda yüksek öğretim bir hizmet sektörü olarak görülmekte ve üniversiteler geleneksel rollerinin yanı sıra birer hizmet sunucusu olarak değerlendirilmektedir. Bu doğrultuda, yükseköğretim de kalite önemli bir rekabet faktörü haline gelmekte ve üniversitelerin olmazsa olmazları arasında sayılmaktadır. Ancak, yükseköğretim sektörü diğer hizmet sektörlerinden çok farklı özelliklere sahip olduğundan, kaliteyi ölçmek ve geliştirmek oldukça karmaşık bir konu haline gelmektedir. Yükseköğretim de kalite kurumsal, fiziksel ve psikolojik bileşenleriyle çok boyutlu bir olgudur. Üniversitelerde hizmet kalitesisadece sunulan hizmetlerin kalitesi ile değil, aynı zamanda öğrencilere sağlanankatma değer ve dönüştürücü etki ile de ilişkilidir. Bu bağlamda bu makalede üniversitelere özgü geçerli ve güvenilir bir kalite ölçeği (UnilQual-ÜniversiteYaşamKalitesiÖlçeği) geliştirmek üzere yapılan bir çalışmanın bulguları aktarılmaktadır. Ölçeğin teorik alt yapısı “yaşam kalitesi” kavramına dayanmakta ve “öğrencilerin üniversite yaşam kalitesini” ölçmeyi amaçlamaktadır. 7 alt ölçek ve 56 maddeden oluşan ölçeğin geçerlilik ve güvenirlik çalışması anket uygulamasına katılan 314 öğrenci ile gerçekleştirilmiştir. Öğrencilerin ortalama yaşı 19.25’dir. Açımlayıcı Faktör Analizinin sonuçları UnilQual'ın geçerli ve güvenilir bir ölçüm aracı olarak kullanılabileceğini göstermektedir. Ayrıca, alt ölçekler ile toplam puan arasındaki korelasyon değerleri de pozitif ve anlamlı bir ilişkiye işaret etmektedir.

Anahtar Kelimeler:

Hizmet kalitesi ölçeği, Üniversite yaşam kalitesi, Yükseköğretim

UnilQual: University Life Quality Scale

Recently, higher education sector has been recognized as an intangibly dominant service sector and universities have been considered as service providers besides their traditional roles. Accordingly, quality in higher education has become an important competitive element and sustaining service quality is now accepted as a sine qua non for universities. Yet, since the higher education sector has very different characteristics than other service sectors, measurement and improvement of service quality is becoming a more complex issue. Higher education quality is a multidimensional phenomenon with institutional, physical and psychological components. It is not only measured by the quality of services, but also by the added value and transformative impact on the students. . In this context, this paper reports a study conducted to develop and validate a quality scale (UnilQual) for measuring service quality in higher education. . The scale was based on the concept of “quality of life” and designed to measure “university life quality of students”. To this end, a 56-item scale with 7 subscales was developed . in and administered to a sample of 314 undergraduate students The mean age of the sample was 19.25 . The results of the Exploratory Factor Analysis revealed that UnilQual can be used as a valid and reliable measurement tool.The Cronbach alpha value was found as .96 for the scale. The correlation values between the subscales and the total score addressed a positive and significant relationship, as well.

Keywords:

Quality of university life Service quality scale, University, Higher education,

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