The Effects of Quality of Work Life on Burnout Syndrome: A Study on Hospitality Industry

The Effects of Quality of Work Life on Burnout Syndrome: A Study on Hospitality Industry

The purpose of the study is to determine whether the quality of work life of the employees of the hospitality industry

___

  • Auster, C. J. (1996). The sociology of work, concepts and cases. London: Pine Forpe Press.
  • Barton, J. (1994). Choosing to work at night: A moderating influence on individual tolerance to shift work. Journal of Applied Psychology, 79, 449–454.
  • Buunk, B. P. & Schaufeli, W. B. (1993). Burnout: Perspective from social comparison theory. In W. B. Schaufeli, C. Maslach, & T. Marek (Eds.), Professional burnout: Recent developments in theory and research (pp. 53–69). Washington, DC: Taylor & Francis.
  • Cascio, W. F. (1989). Managing human resources: Productivity, quality of work life, profits. New York, USA: McGraw-Hill Series.
  • Cherns, A. (1975). Perspectives on the Quality of Working Life. Journal of Occupational and Organizational Psychology, 48(3), 155‒167.
  • Cronbach, L. J. (1951). Coefficient alpha and the internal structure of tests. Psychometrika, 16, 297‒334.
  • Demir, M. (2011). İş görenlerin çalışma yaşamı kalitesi algılamalarının işte kalma niyeti ve işe devamsızlık ile ilişkisi, Ege Akademik Bakış, 11(3), 453‒464.
  • Freudenberger, H. J. (1974). Staff burnout. Journal of Social Issues, 30, 159‒165.
  • Halbesleben, J. R. B. & Buckley, M. R. (2004). Attribution and burnout: Explicating the role of individual factors in the outcomes of burnout. In M. Martinko (Eds.), Attribution theory in the organizational sciences: Theoretical and empirical contributions. Greenwich, CT: Information Age Publishing.
  • Jackson, S. E., Schwab, R. L. & Schuler, R. S. (1986). Towards an understanding of the burn-out phenomen. Journal of Applied Psychology, 71, 630‒640.
  • Jamal, M. (2004). Burnout, stress and health of employees on nonstandard work schedules: A study of Canadian workers. Stress and Health, 20(3), 113–119.
  • Kim, H. J., Shin, K. H. & Umbreit, W. T. (2007). Hotel job burnout: The role of personality characteristics. Hospitality Management, 26, 421‒434.
  • Knupfer, N. N. & McLellan, H. (1996). Descriptive research methodologies. Handbook of Research for Educational Communications and Technology, 1196‒1212.
  • Kozak, M. (2001). Türkiye’de konaklama sektörü ve çalışan kadınların tükenmişlik durumları üzerine bir araştırma. Gazi Üniversitesi Turizm Akademik Dergisi, 2, 11‒12.
  • Leiter, M. P. & Maslach, C. (2003). Areas of worklife: A structured approach to organizational predictors of job burnout. In Emotional and physiological processes and positive intervention strategies (pp. 91-134). Emerald Publishing, Bingley, Eng. DOI: https://dx.doi.org/10.1016/S1479-3555(03)03003-8
  • Maslach, C. & Jackson, S. E. (1981). The measurement of experienced burnout. Journal of Occupational Behavior, 2(2), 99‒113.
  • Maslach, C. & Leiter, M. P. (1997). The truth about burnout. San Francisco: Jossey-Bass.
  • Maslach, C. (2003). Job burn out: New directions in research and intervention. Current Directions in Psychological Science, 12(5), 189‒192.
  • Özgen, I. (2007, Mayıs). Yiyecek-içecek işletmeleri çalışanlarında tükenmişlik sendromu: İzmir Adnan Menderes Havalimanı örneği (s. 116‒124). I. Ulusal Gastronomi Sempozyumu ve Sanatsal Etkinlikler, Antalya.
  • Rosenthal, R. & Rosnow, R. L. (1991). Essentials of behavioral research: Methods and data analysis. McGraw-Hill Humanities Social.
  • Schilesinger, L. A. (1982). Quality of work life and the supervisor. USA: Praeger Publishers.
  • Schulze, N. (1998, Mayıs). Yaşam kalitesini yükselten temel unsur olarak işin insancıllaştırılması. 6. Ergonomi Kongresi, MPM Yayınları, Ankara. Serbest, F. (2000). İş yaşamı niteliği. Verimlilik Dergisi, 2, 27‒40.
  • Sirgy, M. J., Efraty, D., Siegel, P. & Lee, D. (2001). A new measure of quality of work life: Based on need satisfaction and spillover theories. Social Indicators Research, 55, 241‒302.
  • Spearman, C.E. (1910). Correlation calculated from faulty data. British Journal of Psychology, 3, 271–295.
  • Staines, G. L., & Pleck, J. H. (1984). Nonstandard work schedules and family life. Journal of Applied Psychology, 69, 515–523.
  • Staines, G. L., & Pleck, J. H. (1986). Work schedule flexibility and family life. Journal of Occupational Behavior, 7, 147–153.
  • Tabachnick, B. G. & Fidell, L. S. (2013). Using multivariate statistics. Boston: Pearson.
  • Tepeci, M. & Bildir, K. (2003). Otel çalışanlarında tükenmişlik sendromu (s. 960-971). 11. Ulusal Yönetim ve Organizasyon Kongresi, Afyon.
  • Tuncer, M. & Yeşiltaş, M. (2013). Çalışma yaşam kalitesinin otel işletmesi çalışanları üzerindeki etkileri. İşletme Araştırmaları Dergisi, 5(1), 57‒78.
  • Wilensky, H. (1960). Work, careers, and social integration. International Social Science Journal, 12, 543‒560.