Serap ÖZDEMİR GÜZEL, Fatma DOĞANAY ERGEN

Examining the Relationship Between Job Insecurity, Organizational Commitment and Turnover Intention in the COVID-19 Process

With the onset of the COVID-19 pandemic, many sectors have begun to be affected. The tourism sector is one such sector and has been heavily affected by restrictions on international movement of. Affected by this situation, hotels have decided to close their doors or have adopted a limited-service approach. For this reason, tourism employees have become unable to see their way in an uncertain process and have encountered different practices such as hourly paid work, being sent on unpaid leave, and being given a short-term employment allowance. The reflections of this negative impact on the employees are a matter of curiosity. In this context, this study aims to reveal the relationship between job insecurity, organizational commitment, and turnover intention in five-star hotels during the COVID-19. To enable this, data were collected using a questionnaire. The study results support the conceptual model that includes the variables of job insecurity, organizational commitment, turnover intention and organizational response to COVID-19. Organizational Response to COVID-19 was found to have a negative and significant effect on job insecurity and also to have a positive and significant effect on organizational commitment. Job insecurity has a negative and significant effect on organizational commitment. Organizational commitment has a negative and significant effect on turnover intention and job insecurity was found to have a positive and significant effect on turnover intention.

Keywords:

Affective Commitment, Normative Commitment, Job Insecurity, Hotel Employees Turnover Intention, Pandemic,

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Başlangıç: 2015
Yayıncı: İstanbul Üniversitesi Yayınevi

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