Hasan TUTAR, Vjosë HAJRULLAHU, Alban FEJZA

Relationship Between Cultural Intelligence and Cross-Cultural Adjustment of ForeignEmployees in Kosovo

Purpose – Cross-cultural adjustment is crucial for the success of employees in a different culturalenvironment. Cultural intelligence is believed to be a skill that can enhance adjustment during cross-culturalinteractions. Cross-cultural adjustment is crucial for the success of employees in a different culturalenvironment. This study aimed to determine the relationship between cross-cultural adjustment andcultural intelligence by examining a sample of employees working in Kosovo with a foreign country oforigin. Design/methodology/approach - This study is quantitative in terms of its methodology. The empirical datacomes from a survey of foreign employees living in Kosovo and working in private businesses from thirteentypes (sectors) of institutions. Results – The study results show that dimensions of cultural adjustment are associated with dimensions ofcultural intelligence. Therefore, this study confirms the effect of cultural intelligence domains on the cross cultural adjustment of employees working in a foreign country.Discussion – In recognition of the importance of cross-cultural adjustment for foreign employee’sperformance, we suggest organizations and employees invest in training and other efforts like visits to thenew duty country before starting work, increasing the cultural intelligence components of a person, andenhancing cross-cultural adjustment.

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