___

• Akova, O.; Işık, K. (2008). “Otel İşletmelerinde Stres Yönetimi: İstanbul’ daki Beş Yıldızlı Otel İşlet- melerinde Bir Araştırma”, Kocaeli Üniversitesi Sosyal Bilimler Enstitüsü Dergisi, Cilt 15, Sayı 1, ss. 17-44
• Aksoy A.; Kaplan, M., (2005). “Konaklama işletmelerinde departmanlar arası çatışmanın analizi ve bir uygulama”, Fırat Üniversitesi Sosyal Bilimler Dergisi, Cilt: 15, Sayı: 1, Sayfa: 133-154
• Blomme, R.J.; Van Rheede, A.; Tromp, D.M. (2010). “Work-family conflict as a cause for turnover intentions in the hospitality industry”, Tourism and Hospitality Research, Vol.10, No.4, ss.269- 285
• Bowen, D.E. (1982). “Some unintended consequences of intention to quit”, Academy of Mana- gement Review, Vol.7, No:2, ss.205-211
• Büte, M. (2011). “Percevied Nepotism and its Relations to Job Satisfaction, Negative Word of Mo- uth and Intention to quit“, Electronic Journal of Social Sciences, Vol.10, Iss.36, ss.187-203
• Chen, Z. (2011). “The Interactive Effects of Relationship Conflict, Reward, and Reputation on Knowledge Sharing”, Social Behavior and Personality, Vol.39, No.10, ss.1387-1394
• Choi, K.; Cho, B. (2011). “Competing Hypotheses Analyses of the Associations Between Group Task Conflict and Group Relationship Conflict”, Journal of Organizational Behavior, Vol. 32, ss.1106–1126
• Choi, H.J.; Kim, Y.T. (2012). “Work-family conflict, work-family facilitation, and job outcomes in the Korean hotel industry”, International Journal of Contemporary Hospitality Management, Vol.24, No.7, ss.1011-1028
• Çolakoğlu Ü.; Ayyıldız, T.; Cengiz, S. (2009). “Çalışanların Demografik Özelliklerine Göre Örgütsel Bağlılık Boyutlarında Algılama Farklılıkları: Kuşadası’ndaki Beş Yıldızlı Konaklama İşletmeleri Örneği”, Anatolia: Turizm Araştırmaları Dergisi, Cilt 20, Sayı 1, ss.77-89
• Cosier, R.A.; Rose, G.L. (1977). “Cognitive conflict and goal conflict effects on task performan- ce”, Organizational Behavior and Human Performance, Vol.19, No.2, ss.378-39
• Curseu, P.L.; Boros, S.; Oerlemans, L.A.G. (2012). "Task and Relationship Conflict in Short-term and Long-term Groups: The Critical Role of Emotion Regulation", International Journal of Conflict Management, Vol. 23, No. 1, ss.97–107.
• Çalışır, F.; Gümüşsoy Ç. A.; İskin İ. (2011). “Factors affecting intention to quit among IT professio- nals in Turkey”, Personnel Review, Vol.40, No:4, ss.514-533
• Çelik, M.; Çıra, A. (2013). “Örgütsel vatandaşlık davranışının iş performansı ve işten ayrılma niyeti üzerine etkisinde aşırı iş yükünün aracılık rolü”, Ege Akademik Bakış, Cilt 13, Sayı 1, ss.11-20
• Davis, P.S.; Harveston P.D. (2001). “The Phenomenon of Substantive Conflict in the Family Firm: A Cross-Generational Study, Journal of Small Business Management, Vol.39, No.1, ss.14-30
• De Dreu C.K.W. ve Van Vianen, A.E.M., (2001). “Managing relationship conflict and the effective- ness of organizational teams”, Journal of Organizational Behavior, Vol.22, ss.309-328
• De Dreu, C.; Weingart, L.R. (2003). “Task Versus Relationship Conflict, Team Performance, and Team Member Satisfaction: A Meta-Analysis”, Journal of Applied Psychology, Vol.88, No.4, ss.741-749
• De Dreu, C.K.W.; Van Dierendonck, D..; Marjolein, De B. (2002). “Conflict at Work and Individual Well-being. In M. Schabracq, J. A. M. Winnubst, & C. L. Cooper (Eds.), The Handbook of Work and Health Psychology (ss. 495–515). Chichester, UK: Wiley.
• Dickey, H.; Watson V.; Zangelidis A. (2011). “Job Satisfaction and quit intentions of offshore wor- kers in the UK North Sea Oil and Gas Industry”, Scottish Journal of Political Economy, Vol.58 , No:5 ss.607-633
• Dijkstra, M.T.M.; De Dreu, C.K.W.; Evers, A.; van Dierendonck, D. (2009). “Passive responses to interpersonal conflict at work amplify employee strain”, European Journal of Work and Orga- nizational Psychology, Vol.18, No.4, ss. 405-423
• Duarte, M.; Davies G. (2003). “Testing the Conflict–Performance Assumption in Business-to- Business Relationships”, Industrial Marketing Management, Vol. 32, ss.91–99
• Eren, E. (2004). Örgütsel Davranış ve Yönetim Psikolojisi, İstanbul: Beta Basımevi, Genişletilmiş 8. Baskı
• Glissemeyer, M.; Bishop, J.W.; Fass, R.D. (2008). “Role Conflict, Role Ambiguity and Intention to Quit the Organization: The Case of Law Enforcement Officers”, Academy of Management Jo- urnal, Vol.40, No.1, ss. 82-111
• Guerra, J.M.; Martínez, I.; Munduate, L.; Medina, F.J. (2005). “A contingency perspective on the study of the consequences of conflict types: The role of organizational culture”, European Jo- urnal of Work and Organizational Psychology, Vol.14, Iss.2, ss.157-176
• Hong , L.C.; Kaur, S. (2008). “A Relationship Between Organizational Climate, Employee Persona- lity and Intention to leave “ , International Review of Business Research Papers, Vol.4, No.3, ss.1-10
• Hooper, D., Coughlan, J.; Mullen, M. R. (2008). “Structural Equation Modelling: Guidelines for Determining Model Fit”, The Electronic Journal of Business Research Methods, Volume 6, Is- sue 1, ss.53 – 60
• Huang, J. (2010). "Unbundling task conflict and relationship conflict: The moderating role of team goal orientation and conflict management", International Journal of Conflict Management, Vol. 21, Iss: 3, ss. 334 – 355
• Janss, R.; Rispens S.; Segers, M; Jehn, K.A. (2012). “What is happening under the surface? Power, conflict and the performance of medical teams”, Medical Education, Vol.46, ss. 838-849
• Jehn, K. A., (1995). “A Multi-method Examination of the Benefits and Detriments of Intragroup Conflict”, Administrative Science Quarterly, Vol.40, ss. 256-282
• Jehn, K.A.; Chatman, J.A. (2000). “The influence of proportional and perceptual conflict composi- tion on team performance”, International Journal of Conflict Management. 2000, Vol. 11 Is- sue 1, ss.56-73
• Jehn, K. A.; Mannix, E.A. (2001). “The dynamic nature of conflict: a longitudinal study of intrag- roup conflict and group performance”, Academy of Management Journal, Vol. 44. No. 2, ss.238-251
• Jehn, A.K., Greer L., Levine S., Szulanski G., (2008). “The Effects of Conflict Types, Dimensions, and Emergent States on Group Outcomes”, Group Decision and Negotiation, Vol.17, ss.465-495
• Jehn, K.A.; Chadwick, C.; Thatcher, S.M.B. (1997). “To Agree or Not to Agree: The Effects of Value Congruence, Individual Demographic Dissimilarity and Conflict on Workgroup Outcomes”, In- ternational Journal of Conflict Management, Vol.8, Iss.4, ss.287-305
• Kacmar, K.M.; Bachrach, D.G.; Harris, K.J.; Noble, D. (2012). “Exploring the role of supervisor trust in the associations between multiple sources of relationship conflict and organizational citi- zenship behavior”, The Leadersip Quarterly, Vol.23, ss.43-54
• Koçel, T. (2010). İşletme Yöneticiliği, İstanbul: Beta Basımevi, Genişletilmiş 12. Baskı
• Kıngır, S. (2006). “Bir Hizmet İşletmesi Olarak Beş Yıldızlı Otel İşletmelerindeki Yönetsel Sorunlar”, Selçuk Üniversitesi Sosyal Bilimler Enstitüsü Dergisi, Sayı 15, 457-481
• Kidwell, R.E.; Kellermanns, F.W.; Eddleston, K.A. (2012). “Harmony, Justice, Confusion, and Conf- lict in Family Firms: Implications for Ethical Climate and the ‘‘Fredo Effect’’, Journal of Business Ethics, Vol.106, ss.503–517
• Kiran M.I.; Richard O.C.; Taylor, E.C. (2012). “Relationship conflict in supervisor-subordinate dyads:a subordinate perspective”, International Journal of Conflict Management, Vol. 23, Iss: 2, ss. 192 -218
• Krishnan, S.K.; Singh, M. (2010). “Outcomes of intention to quit of Indian IT proffessionals” Hu- man Resource Management, Vol.49 No:3 ss.421-437
• Kuean, W.L.; Kaur, S.; Wong, E.S.K. (2010). “The relationship between organizational commitment and Intention to quit: The Malaysian Companies Perspectives”, Journal of Applied Sciences , Vol.10 no:19 ss.2251-2260
• Lind, F.; Zhou, F.; Leung, K. (2011). “Expecting the Worst: Moderating Effects of Social Cynicism on the Relationships Between Relationship Conflict and Negative Affective Reactions”, Journal Business Psycology, Vol.26, ss.339-345
• Lu, L., Zhou F., Leung, K. (2011). “Effects of task and relationship conflicts on individual work beha- viors”, International Journal of Conflict Management, Vol.22, Iss.2, ss.131-150
• Martínez-Moreno, E.; González-Navarro, P.; Zornoza, A.; Ripoll, P. (2009). “Relationship, task and process conflicts on team performance: The moderating role of communication media”, In- ternational Journal of Conflict Management, Vol.20, No.3, ss. 251-268
• Medina, F.J.; Munduate, L.; Dorado, M.A.; Guerra, J.M.; Martínez, I. (2005). “Types of intragroup conflict and affective reactions”, Journal of Managerial Psychology, Vol.20, No.3-4, ss. 219-230
• Mills, H.; Schulz, J. (2009). “Exploring the Relationship between Task Conflict, Relationship Conflict, Organizational Commitment”, Sport Management International Journal, Vol. 5, No.1, ss5-18
• Mohamed, F.; Taylor G.S.; Hassan A. (2006). “Affective Commitment and intent to Quit: The Im- pact of Work And Non-work Related Issues” , Journal of Managerial Issues , Vol.17, No:4, ss. 512-529
• Onay, M.; Kılcı, S. (2011). “İş Stresi ve Tükenmişlik Duygusunun İşten Ayrılma Niyeti Üzerine Etkile- ri: Garsonlar ve Aşçıbaşılar”, Organizasyon ve Yönetim Bilimleri Dergisi, Cilt 3, Sayı 2, ss.363- 372
• Parayitam, S.; Olson B.J.; Bao Y. (2010). “Task conflict, relationship conflict and agreement- seeking behavior in Chinese top management teams”, International Journal of Conflict Mana- gement, Vol.21, Iss. 1, ss.94-116
• Pelled, L.H. (1996). “Demographic Diversity, Conflict, and Work Group Outcomes: An Intervening Process Theory”, Organization Science, Vol.7, No.6, ss.615-631
• Raykov, T.; Marcoulides, G.A. (2006). A First Course in Structural Equation Modeling, Second Edition, Lawrence Erlbaum Associates, Inc., Publishers
• Robbins, S. P. (1978). “Conflict Management" and "Conflict Resolution" Are Not Synonymous Terms”, California Management Review, Winter, Vol. 21, Issue 2, ss.67-75
• Pelit, E.; Keleş, Y.; Kılıç, İ. (2013). “Otel işletmeleri yöneticilerinin kişilik özellikleri ile çatışma yö- netme yöntemleri arasındaki ilişki”, Elektronik Mesleki Gelişim ve Araştırma Dergisi, Cilt 1, Sayı 1
• Pelled, L.H.; Eisenhardt K.M.; Xin K.R. (1999). “Exploring the Black Box: An Analysis of Work Group Diversity, Conflict, and Performance” Administrative Science Quarterly, Vol.44, ss.1-28
• Schill, T. (1966). “The effects of type and strength of induced conflict on conflict generalization and later preference for conflict stimuli”, Journal of Personality, Vol. 34, Issue 1, ss.35-54
• Simons T. L.; Peterson R.S. (2000). “Task Conflict and Relationship Conflict in Top Management Teams: The Pivotal Role of Intragroup Trust”, Journal of Applied Psychology, Vol. 85, No. 1, ss.102-111
• Smith, B.D.; Principato, F. (1982). “Effects of stress and conflict difficulty on arousal and conflict resolution”, British Journal of Psychology, Vol.73, Issue 1, ss.85-93
• Stallworth, Lynn H. (2003). “Mentoring, organizational commitment and intentions to leave public accounting”, Managerial Auditing Journal, Vol.18, No:5, ss. 405-418
• Şahin Altun, Ö.; Argon, G. (2011). “Organizational conflict types and the investigation of resolution approaches in nurses”, HealthMED ,Vol. 5, No. 4, ss.724-729
• Tatlıdil, H., (2010). “Faktör Analizi Ders Notları”, Pamukkale Üniversitesi Ekonomi Yaz Seminerleri
• Toker, B. (2007). “Demografik değişkenlerin iş tatminine etkileri: İzmir’deki beş ve dört yıldızlı otel- lere yönelik bir uygulama”, Doğuş Üniversitesi Dergisi, Sayı 8, No.1, ss. 92-107
• Topaloğlu, C. (2004). “Otel İşletmelerinde Örgüt İçi Çatışmaların Oluşum Süreci ve Örgütsel Per- formans İlişkisi”, Yönetim ve Ekonomi Araştırmaları Dergisi, Sayı 4, ss.1-27
• Topaloğlu, C.; Boylu, Y. (2006). “Örgüt İçi Çatışmaların Türleri: Otel İşletmeleri Açısından Ayrıntılı Bir İnceleme”, Muğla Üniversitesi Sosyal Bilimler Enstitüsü Dergisi, Sayı 16
• Topaloğlu, C.; Avcı, U. (2008). “Çatışma Nedenleri ve Yönetimi: Otel İşletmelerinde Yönetici Bakış Açısıyla Bir İnceleme”, Süleyman Demirel Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi, C.13, S.2 s.75-92.
• Türkmen, F.; Artuğer, S. (2011). “Otel İşletmeleri İşgörenlerinin Tükenmişlik Düzeyleri Üzerine Bir Araştırma (İstanbul ve Ankara İllerinin Karşılaştırılması), Sosyal ve Ekonomik Araştırmalar Der- gisi, Selçuk Üniversitesi, Sayı 16, No 22, ss.229-254
• Üngüren, E. (2008). “Örgütsel Çatışma Yönetimi Üzerine Konaklama İsletmelerinde bir Araştırma” Uluslararası Sosyal Araştırmalar Dergisi, Vol.1, Sayı 5, ss.880-909
• Üngüren, E.; Cengiz, F.; Algür, S. (2009). “İş Tatmini ve Örgütsel Çatışma Yönetimi Arasındaki İlişki- nin Belirlenmesi: Konaklama İşletmeleri Üzerinde Bir Araştırma”, Elektronik Sosyal Bilimler Dergisi, Vol.8, No.27
• Üngüren, E.; Doğan, H. (2010). “Beş Yıldızlı Konaklama İşletmelerinde Çalışanların İş Tatmini Dü- zeylerinin Chaid Analizi Yöntemiyle Değerlendirilmesi”, Çukurova Üniversitesi İktisadi ve İdari Bilimler Dergisi, Cilt 11, Sayı 2, ss. 39-52
• Von Glinow, M.A.; Shapiro, D.L.; Brett, J.M. (2004). “Can we Talk, and Should we? Managing Emotional Conflict in Multicultural Teams”, Academy of Management Review, Vol. 29, No. 4, ss.578–59
• Yazıcıoğlu, İ. (2009). “Konaklama İşletmelerinde İşgörenlerin Örgütsel Güven Duyguları ile İş Tat- mini ve İşten Ayrılma Niyetleri Üzerine Bir Alan Araştırması”, Elektronik Sosyal Bilimler Dergisi, C.8, S.30, ss.235-249
• Willard H.B. (2010). “Self-Monitorıng, Organizational Commitment, and Relationships to Intention to Quit”, Webster University, Doctorial Dissertation