ELEKTRONİK BELGE YÖNETİM SİSTEMİNİN ALGILANAN KULLANILABİLİRLİĞİNİN DEĞERLENDİRİLMESİ

Elektronik belge yönetim sistemleri (EBYS) bu anlamda birçok kuruluşta tercih edilmekte ve kullanılmaktadır. İş süreçlerinin dijital hale gelmesi ile kullanıcıların yeni sisteme hangi düzeyde adapte olabildikleri sistemin devamlılığı adına önemlidir. Bu yüzden sistemin kullanılabilirlik derecesi kullanıcıların sistemi benimsemesi adına önem taşımaktadır. Bu araştırmanın amacı EBYS’nin sistemsel özelliklerinin algılanan kullanılabilirliği hangi düzeyde etkilediğini belirlemektir. Aynı zamanda sistemin kabullenme derecesini belirlemektir. Buna göre bu çalışmada sistemin karakteristik özelliklerinin algılanan kullanılabilirlik üzerindeki etkileri ve algılanan kullanılabilirliğin kullanım niyetleri üzerindeki etkileri Teknoloji Kabul Modeli çerçevesinde araştırılmıştır. Üniversite çalışanları ve akademisyenler üzerinde yürütülen bu çalışmada EBYS kullanan kişiler üzerinde anket çalışması yapılmıştır. Elde edilen sonuçlar kullanılan yapılar arasındaki ilişki düzeylerine göre değerlendirilmiştir. Buna göre sistem özelliklerinden sistem işlevselliği, sistem tepkisi ve kullanıcı arayüz tasarımının algılanan kullanılabilirlik üzerinde anlamlı ve pozitif yönde etkileri gözlenirken, sistem etkileşiminin algılanan kullanılabilirliği etkilemediği gözlenmiştir. Bu çalışma ile EBYS’nin sistemsel özelliklerinin algılanan kullanılabilirlik ve sistemi kabullenme adına önemli olduğu ortaya konulmuştur.

Anahtar Kelimeler:

EBYS, Algılanan Kullanılabilirlik, Sistem Kalitesi

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