A MULTI-DIMENSIONAL QUALITY SYSTEM FOR APPLICATION IN HIGHER EDUCATION

Bu yazı, Yüksek Eğitim çevresinde ve araştırmalarında genel kalite modelinin uygulanabilmesi için Uluslararası Standart Organizasyon ISO 9000 ihtiyaçlarının bu modelde nasıl rol oynayacağını ortaya çıkarmaktadır.ISO terimi eğitim terimlerine çevrilmiş ve faaliyet planlarının gelişiminin tamamlanmasına yardımcı olmuştur. Genel model ve ISO sisteminin özelliklerini gösteren klavuz tamamlanmıştır. Sonra ki aşama ise bu sürecin, uygulama ve pratikte nasıl yerine getirileceğidir. Üniversite çeşitli Genel ve ISO modellerinin içinden uygulanabilir olanı deneme amaçlı olarak seçmiş; bu iki yaklaşımın nasıl bütünleşeceğini ve daha nelerin gerekli olabileceğini düşünmüştür. Özel Danışmanlar, Yüksek Eğitim Kurumlarının ISO 9000 sistemine adapte olabileceğinden emindirler.

Anahtar Kelimeler:

Kalite Sistemleri, ISO 9000, Yüksek Eğitim, Türkiye, UK.

A MULTI-DIMENSIONAL QUALITY SYSTEM FOR APPLICATION IN HIGHER EDUCATION

The paper introduces a generic quality model for application in higher education environment and investigates the role that the International Standards Organisation ISO 9000 requirements could play in such a model. The ISO terms have been translated into education terms and priority action plans have been developed to aid implementation. The generic model and the ISO system have been complemented with a quality manual. The latter identifies a number of processes and how these processes can be implemented in theory and in practice. A university has been selected to test the applicability of the various elements of the generic and ISO models and how the two approaches could be integrated and what else needs to be considered. Special references are made to higher education institutions that have adapted an ISO 9000 based system.

Keywords:

Quality Systems, ISO 9000, Higher Education, Turkey UK,

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