ÇATIŞMA YÖNETİM TARZLARI, ÖRGÜTSEL GÜVENİ VE İŞ TATMİNİNİ NASIL AÇIKLAR? KESİTSEL BİR ÇALIŞMA

Bu çalışmanın temel amacı, tümleştirme, ödün verme, kaçınma, hükmetme ve uzlaştırma gibi çatışma yönetimi tarzlarının beyaz yakalı çalışanların örgütsel güvenleri ve iş tatminleri üzerindeki etkilerini araştırmaktır. Bu amaç doğrultusunda, İskenderun ve Adana'da ağırlıklı olarak finans, imalat, lojistik, demir-çelik, gıda sektörlerinde faaliyet gösteren 11 şirkette çalışan 171 katılımcıdan veri toplanmıştır. Araştırmanın korelasyon analizi sonuçları çatışma yönetimi stillerinin örgütsel güven ve iş tatmini ile istatistiksel olarak anlamlı ilişkileri olduğunu ortaya koymuştur. Sonuçlar, tümleştirici, uzlaştırıcı ve ödün verme tarzlarının örgütsel güven ile istatistiksel olarak anlamlı ve pozitif ilişkilere sahip olduklarını göstermiştir. Bununla birlikte, regresyon analizi sonuçları, tümleştiren, uzlaştıran ve kaçınma tarzlarının iş tatmini üzerinde olumlu etkileri olduğunu gösterirken ödün verme ve hükmetmenin de olumsuz etkileri olduğunu ortaya koymuştur. Örgütsel güvenin iş tatmini üzerinde olumlu etkiye sahip olması araştırmanın diğer bir önemli bulgusudur.

HOW CONFLICT MANAGEMENT STYLES PREDICT THE ORGANIZATIONAL TRUST AND JOB SATISFACTION? A CROSS SECTIONAL STUDY

The main purpose of this study is to explore the effects of conflict management styles such as integrating,compromising, avoiding, dominating, obliging on organizational trust and job satisfaction of white-collarworkers. In accordance with this purpose, data were collected from 171 participants working in 11 companieswhich are mainly operating in finance, manufacturing, logistics, iron and steel, food sectors in İskenderun andAdana in Turkey. The correlation analysis results of the research revealed that conflict management styles havestatistically significant relationships with organizational trust and job satisfaction. Results indicated thatintegrating, obliging, compromising have statistically significant and positive relations with organizational trust.Furthermore, regression analysis results revealed that integrating, obliging and avoiding have positive effectson job satisfaction whereas compromising and dominating have negative effects. Another important finding ofthe research is that organizational trust has a positive effect on job satisfaction.

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Çukurova Üniversitesi Sosyal Bilimler Enstitüsü Dergisi-Cover
  • ISSN: 1304-8880
  • Yayın Aralığı: Yılda 2 Sayı
  • Başlangıç: 2013
  • Yayıncı: Çukurova Üniversitesi Sosyal Bilimler Enstitüsü Dergisi