THE MODERATING ROLE OF MODERN TRAINING AND DEVELOPMENT METHODS IN PRIVATE BANKS AND WORK PERFORMANCE: EVIDENCE FROM CONTRACTUAL EMPLOYEES WORKING IN PAKISTAN BANKING SECTOR

The article attempts to investigate the moderating role and effect of the modern methods of training and development programs in private banks on the individual work performances of the employees. Through area cluster sampling technique survey questionnaire, the data was gathered from 280 employees working at the operational level in 8 major cities of Pakistan. The results confirmed that the private banks have significant contribution in improving the overall performances of the banking sector whereas modern methods of training and development has statistically significant effect on enhancing the working performance of contractual employees. The frequently evident practices; professionalism and employee engagement developed through training are considered and both have significant relationship with the enhanced work performance of employees. Hence, modern training and development methods are pivotal moderator in improving the working efficiency of the private banks and enhancing the knowledge, skills and abilities of the contractual workforce.

ÖZEL BANKALAR VE ÇALIŞMA PERFORMANSINDA MODERN EĞİTİM VE GELİŞTİRME YÖNTEMLERİNİN ARACI ROLÜ: PAKİSTAN BANKACILIK SEKTÖRÜNDEKİ SÖZLEŞMELİ ÇALIŞANLAR ÜZERİNDE BİR ARAŞTIRMA

Bu çalışma, özel bankalardaki modern eğitim ve geliştirme yöntemlerinin, çalışanların bireysel iş performanslarına olan etkilerini ve aracı rolünü araştırmayı amaçlamaktadır. Veriler, alan küme örnekleme tekniği anketi yoluyla, Pakistan'ın 8 büyük şehrinde bankacılık sektöründe operasyonel seviyede çalışan 280 çalışandan toplanmıştır. Sonuçlar, özel bankaların bankacılık sektörünün genel performanslarının iyileştirilmesinde önemli bir katkısı olduğunu doğrularken, modern eğitim ve geliştirme yöntemlerinin sözleşmeli çalışanların çalışma performansının artırılmasında istatistiksel olarak anlamlı bir etkisinin olduğunu da göstermektedir. Sıklıkla görülen uygulamalar; eğitim yoluyla geliştirilen profesyonellik ve çalışan katılımının, çalışanların gelişmiş iş performansı ile anlamlı bir ilişkisi vardır. Bu nedenle, modern eğitim ve geliştirme yöntemlerinin, özel bankaların çalışma verimliliğini arttırmak ve sözleşmeli işgücünün bilgi, beceri ve yeteneklerini geliştirmek için önemli bir aracı olduğu söylenebilmektedir.

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