ECZACI-HASTA İLETİŞİMİ KONUSUNDA İSTANBUL İLİ ANKET ÇALIŞMASI

Amaç: Hayatımızda yadsınamaz bir yeri olan iletişim, sağlık bakımında da bir kalite göstergesi olarak kabul edilmektedir. Farklı özellikte çok sayıda hasta grubuyla etkileşim içindeki eczacılar, etkili iletişim araç ve yöntemlerini kullanma ihtiyacındadır. İletişimin uygulanabilir yöntem ve teknikleri farklı bölgelerde başlıca kültür, demografik yapı vb. etkenler sebebiyle farklılıklar göstermektedir. Yapılan çalışma ile eczacı-hasta iletişimine yönelik aksaklıkların tespiti; buna bağlı olarak eczacılık eğitiminin yapılandırılmasına temel oluşturulması amaçlanmıştır. Gereç ve Yöntem: Literatür incelemeleri sonucu hazırlanan sorular ile eczacılar ve eczane çıkışı hastalarla yüz yüze görüşmeler yapılarak, eczacı–hasta iletişimindeki temel sorunlar, eczacı ve hastaların beklenti, görüş vb. yaklaşımlar incelenmiştir. Sonuç ve Tartışma: Çalışma sonucunda, serbest eczacının ilgili ve çözüm odaklı oluşu, hastaları anlamaya çaba göstermesi gibi konularda eczacıların hastaların beklentisini karşıladığı; ancak etkin iletişimin en önemli unsurlarından, doğru soru sorma, geri bildirim gibi ana konularda ise hastaların beklentisinin altında kalındığı belirlenmiştir. Bu sebeple, iletişim becerilerini geliştirmek üzere eczacılık eğitiminde revizyon yapılması; mezun eczacılar için eğitim programları düzenlenmesi gerekliliği görülmektedir.

Anahtar Kelimeler:

Eczacı, İletişim, Eğitim

A SURVEY STUDY IN ISTANBUL ON COMMUNICATION BETWEEN PHARMACIST AND PATIENT

Objective: Communication which has an undeniable place in our lives is accepted as a quality indicator in health care. Pharmacists interact with many patient groups in different features need to use effective communication tools and methods. Applicable methods and techniques to communicate change in different regions by the factors, mainly culture, demographic structure etc. In this study, determining the shortcomings for the pharmacist-patient-communication; accordingly forming a basis for structuring the pharmacy education was aimed. Material and Method: With the questions prepared as a result of literature reviews face to face interviews with pharmacists and pharmacy outpatients were conducted to evaluate the subjects such as main problems in communication, expectations and opinions of pharmacists and patients. Result and Discussion: As a result, being of a community pharmacist as relevant and solution-oriented and tried to understand the patient meet expectations; however, the most important elements of effective communication, like asking the right questions and feedback, are left under the expectation of the patients. In this concept, revision of pharmacy education and organizing trainings for graduated pharmacists to improve communication skills are required.

Keywords:

Pharmacist, Communication, Education,

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