Bilgi Teknolojileri Yönetişim Uygulamaları, Güçlükler ve Kurumsal Performansa Etkileri

Bilgi Teknolojileri Yönetimi (BTY) birçok açıdan organizasyonlar için önemlidir. Bilişim Teknolojileri (BT)yatırımlarından daha iyi sonuç alınması ve işletmelerdeki çeşitli beklentilerin BT tarafından karşılaşmasıbunlara örnek gösterilebilir. Bu kapsamdaki bir diğer konu ise işletmelerin BT uygulamalarına göre kendibilişim teknolojilerini nasıl yönetebildikleridir. En iyi uygulamalar (best practices) olarak nitelendirilenBilgi Teknolojileri Yönetim Uygulamaları (BTYU), bu konulara çözüm getirmek üzere kullanılanyaklaşımların başında gelmektedir. Öte yandan, Kritik Başarı Faktörleri (KBF) ve Anahtar PerformansGöstergeleri (APG) ise işletmeler tarafından kurumsal performans yönetiminde kullanılan araçlararasındadır. Ancak, alan yazın taraması sonucunda BTYU’nın uygulama güçlüklerini, KBF ve APG’ne olanetkilerini ve bunlar arasındaki ilişkileri inceleyen yeterli sayıda çalışmaların bulunmadığı gözlenmiştir. Sözkonusu araştırma problemine yönelik olarak bu çalışmada Sistematik Haritalama ile Sistematik LiteratürTaraması yöntemlerinin bütünleştirilmesiyle gerçekleştirilen araştırmaya ait bulgular sunulmuş, sonuçlarBTYU ve kuramsal temeller çerçevesinde tartışılmıştır. Araştırmamız BTYU’nın iyileştirilmesine yönelikbir girişim olarak nitelendirilebilir.

Information Technology Governance Practices,Challenges and Effects on Enterprise Performance

Information Technology Governance (ITG) is important for enterprises in many respects. Acquiring betteroutputs from Information Technologies (IT) investments and meeting various expectations in business canbe shown as primary examples. Another issue in this context is how an enterprise can manage its own ITresources according to its business strategy and functions. IT Governance Practices (ITGP), which is alsodescribed as best practices, are one of the main approaches that can be used to handle these issues. On thebusiness side, Critical Success Factors (CSF) and Key Performance Indicators (KPI) are amongst the othertools used by enterprises for performance management. However, it is seen that there are not enough researchstudies exploring ITGP implementation challenges, their effects on CSF, KPI, and their relationships. In thispaper, we present the findings of a qualitative research conducted according to the guidelines of SystematicLiterature Review and Systematic Mapping Methods. The research outputs are promising though there arelimitations that should be considered as well. Our study can be viewed as an initial attempt to the enhancementof ITGP and enterprise performance knowledge domains.

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