Mobil Devlet Kullanımını Etkileyen FaktörlerinBelirlenmesi: Ankara İli Örneği

Kablosuz ve mobil teknolojilerde yaşanan gelişmeler halka hizmet sunmada yeni bir kanal olan mobil devlete(m-devlet) olan ilgiyi arttırmıştır. Bu doğrultuda m-devlet uygulaması üzerinden sunulan hizmetlerinkullanıcılar tarafından benimsenmesi ve kullanılması kritik öneme sahiptir. Bu çalışmanın amacı, m-devletkullanımını etkileyen faktörlerin belirlenmesidir. Literatür taraması sonucu m-devlet kullanımını etkilediğidüşünülen yedi faktörden (bilgi kalitesi, güvenlik algısı, güven, hizmet maliyeti, kullanım kolaylığı, sosyaletki, yararlılık) oluşan kuramsal model ve çalışmanın hipotezleri oluşturulmuştur. Veri toplama aracı olarakM-Devlet Kullanımı Ölçeği (M-DKÖ) geliştirilmiştir. Çalışmanın verileri Ocak 2020 tarihinde Ankara’dakiüç devlet üniversitesinde öğrenim gören 183 üniversite öğrencisinden toplanmıştır. M-devlet kullanımınıetkileyen faktörlerin belirlenmesi için hazırlanan ölçeğinin faktör yapısı LISREL paket programı kullanılarakanaliz edilmiştir. Ölçeğin yapı güvenirliği ve yakınsama geçerliği doğrulayıcı faktör analizi (DFA) ilegerçekleştirilmiştir. Analizler sonucu kuramsal modeldeki yedi faktörün t değerleri, hata varyansları,standart katsayıları ve uyum indeksleri kontrol edilmiştir. Çalışma sonucunda kuramsal modeldeki yedifaktörden biri olan hizmet maliyeti dışındaki diğer altı faktörün m-devlet kullanımını etkilediği görülmüştür.

Determining Factors Affecting Mobile Government Usage: Ankara Province Case

The developments in wireless and mobile technologies have increased the interest in the mobile government(m-government), which is a new channel in providing services to the citizens. It is critical users adopt and usethe services offered through the m-government application.The purpose of this study is to determine thefactors affecting the use of m-government. As a result of the literature review, a theoretical model consistingof seven factors (information quality, security perception, trust, service cost, ease of use, social impact,usefulness) was created and hypotheses of the study were presented. M-Government Usage Scale (M-GUS)was developed as a data collection tool. The data of the study was collected from 183 university studentsstudying in three public universities in Ankara in January 2020. The scale was prepared to determine thefactors affecting the use of m-government. The factor structure was analyzed by using the LISREL packageprogram. The construct reliability and convergence validity of the scale were performed by confirmatoryfactor analysis (CFA). As a result of the analysis, t values, error variances, standard coefficients and fitindexes of the seven factors in the theoretical model were checked. As a result of the study, it was observedthat six factors except the service cost, which is one of the seven factors in the theoretical model, affect theuse of m-government.

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