Determination of Quality Requirements in Higher Education with Kano Model

In the study was given information regarding Kano’s Model and a case study was conducted for university students. Kano’s Model was describe for students and was asked what they thought was important quality requirements in higher education, the degree of their importance and how they evaluated their own institutions with respect to the quality requirements. The purpose of this study, to determine student requirements regarding the quality of the undergraduate program of Children's Education which is being conducted at the Faculty of Humanity Sciences in Khoja Akhmet Yassawi International Kazakh-Turkish University and to analyze the student satisfaction and dissatisfaction and their majority roles in determining and improving the quality of the program.

Anahtar Kelimeler:

quality, quality in higher education, quality requirements, customer satisfaction, Kano’s model

Determination of Quality Requirements in Higher Education with Kano Model

Keywords:

quality, quality in higher education, quality requirements, customer satisfaction, Kano’s model,

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