The Moderator Effect of the Perceived Quality of Meal Service on the Relationship between Mobbing, Job Stress and Job Performance

İş yaşamında mobbing ve stresin artması ile çalışanlarda depresyon, motivasyon kaybı, kaygı gibi zararlar oluşabilmektedir. Bu zararlar çalışanların iş performanslarını etkileyebilmektedir. Ayrıca çalışanların beslenmeleri streslerini ve performanslarını düzenleyebilmektedir. Bu çalışmada mobbing, iş stresi, iş performansı ve yemek hizmetlerinin algılanan kalitesi değişkenlerinin aracılık, düzenleyicilik ve durumsal aracılık etkileri incelenmiştir. Çalışma özel bir şirketin 283 mavi yakalı personeli ile gerçekleştirilmiştir. Araştırma, birincil araştırma metodu olan anket ile yürütülmüştür. Çalışma sonucunda mobbingin, iş performansı üzerindeki etkisinin anlamlı olduğu, dolayısıyla da iş stresinin mobbing ile iş performansı arasındaki ilişkiye aracılık ettiği saptanmıştır. İş stresinin, yemek hizmetlerinin algılanan kalitesinin ve etkileşimsel teriminin iş performansı üzerine etkilerinin anlamlı olduğu tespit edilmiştir. Ayrıca yemek hizmetlerinin algılanan kalitesi değişkeninin düzenleyici etkiye sahip olduğu ortaya konulmuştur. Son olarak mobbingin iş stresi vasıtasıyla iş performansı üzerindeki dolaylı etkisi, yemek hizmetlerinin algılanan kalitesinin düşük ve orta düzeyde olduğunda daha yüksek olduğu belirlenmiştir. Yani, durumsal aracılık indeks değeri anlamlıdır.

Anahtar Kelimeler:

Mobbing, Job Stress, Job Performance, Perceived Quality of Meal Service, Perceived Quality of Meal Service

The Moderator Effect of the Perceived Quality of Meal Service on the Relationship between Mobbing, Job Stress and Job Performance

With the increase of mobbing and stress in business life, employees such as depression, loss of motivation and anxiety may occur. These negative feelings can affect the job performance of employees. In addition, the nutrition of employees can regulate their stress and performance. In this study the mediating, moderating and moderated-mediation effects of the variables of mobbing, job stress, job performance and perceived quality of meal service have been examined. The study has been carried out with 283 blue-collar employees of a private company. The research has been conducted with the primary research method, the questionnaire. As a result of the study, it has been determined that the effect of mobbing on job performance is significant that is, job stress mediates the relationship between mobbing and job performance. It has been found that the effects of job stress, perceived quality of meal service and interactional term on job performance are significant. In addition, it has been revealed that the perceived quality of meal service has a moderating effect. Finally, the indirect effect of mobbing on job performance through job stress has been found to be higher when the perceived quality of meal service is low and moderate. That is, the moderated-mediation index value is significant.

Keywords:

Mobbing, Job Stress, Job Performance, Perceived Quality of Meal Service,

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