Workplace Aggression and Violence

Şiddet, toplum tarafından yaygın olarak yalnızca fiziksel saldırı olarak görülse de, aslında çok daha geniş bir soruna işaret etmektedir. Bu sorun sosyal hayatta olduğu kadar işyerlerinde de gözlemlenebilmektedir. İşyerinde şiddet, sözlü tacizden işteki veya belirli bir roldeki kişilere yönelik fiziksel saldırıya kadar değişen bir şiddet eylemi veya tehdididir. İşyerinde şiddet, bir kişinin çalışırken istismara uğradığı, tehdit edildiği, korkutulduğu veya saldırıya uğradığı herhangi bir eylem olarak tanımlanabilir. İşyerinde şiddetin sonuçları psikolojik sorunlardan fiziksel yaralanmaya ve hatta ölüme kadar değişebilir. Şiddet her işyerinde meydana gelebilir ve her türlü çalışanı hedef alabilir. Ayrıca işyerinde şiddet, geleneksel anlamda meydana gelen olaylarla sınırlı olmayıp, işyeri dışındaki işle ilgili işlevlerde, işle ilgili sosyal etkinliklerde veya telefon görüşmeleri veya e-postalar gibi işle ilişkili ancak iş yerinden fiziki olarak uzak yerlerde de ortaya çıkabilir. Gerçekleştirilen bu çalışmada ise alan yazın çalışmalarına dayalı olarak işyerinde şiddete yönelik kavramsal bir çerçeve sunulması, işyerinde şiddete yol açan faktörlerin, işyerinde şiddetin sonuçlarının ve işyerinde şiddete ilişkin alınabilecek önlemlerin vurgulanarak konuya dikkat çekilmesi amaçlanmaktadır.

Workplace Aggression and Violence

Although violence is widely regarded as only physical attack by the society, it actually points to a much broader problem. This problem can be observed in workplaces as well as in social life. Workplace violence is an act or threat of violence that ranges from verbal abuse to physical assault against persons at work or in a particular role. Workplace violence can be defined as any act in which a person is abused, threatened, intimidated or attacked while working. The consequences of workplace violence can range from psychological problems to physical injury and even death. Workplace violence can occur in any workplace and can target any type of employee. In addition, workplace violence is not limited to events that occur in the traditional sense, but can also occur at work-related functions outside the workplace, at work-related social events, or for reasons that originate from work but are away from work, such as phone calls or e-mails. In this study, it is aimed to present a conceptual framework for workplace violence based on literature information, to draw attention to the subject by emphasizing the factors that lead to workplace violence, the consequences of workplace violence and the measures that can be taken regarding workplace violence.

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