YÖNETİM BİLGİ SİSTEMLERİNİN SAĞLIK HİZMETLERİNİN KALİTESİ ÜZERİNE ETKİLERİ: SALAH AL-DİN HASTANELERİNDE AMPİRİK BİR ANALİZ

Bilgi yönetim sistemlerinin hizmet kalitesine etkisi literatürde sıkça çalışılan bir konudur. Covid 19 pandemi süreci ile birlikte tüm dünyada sağlık hizmetlerine öncelik verilmeye başlanmıştır. Bu çalışma, Irak Cumhuriyeti'nde Salah al-Din Valiliği'ndeki hastanelerde sağlık hizmeti kalitesinin sağlanmasında yönetim bilgi sisteminin etkilerini göstermeyi amaçlamaktadır. Araştırmanın amacına uygun olarak belirlenen araştırma problemi çoklu regresyon analizi kullanılarak analiz edilmiştir. Araştırmada kullanılan veriler anket yoluyla toplanmıştır. Araştırmaya yönetici veya sağlık personeli olarak görev yapan 194 çalışan katılmıştır. Araştırma sonuçları, yönetim bilgi sistemlerinin kullanım düzeyinin sağlık hizmetlerinin kalitesi üzerinde olumlu etkileri olduğunu doğrulamıştır.

Anahtar Kelimeler:

Yönetim Bilgi Sistemi, Sağlık Hizmetleri Kalitesi, Yönetim, Hastane, Irak

THE EFFECTS OF MANAGEMENT INFORMATION SYSTEMS ON QUALITY OF HEALTH SERVICES: AN EMPIRICAL ANALYSIS IN HOSPITALS IN SALAH AL-DIN

The effect of information management systems on service quality is a frequently studied subject in the literature. With the Covid 19 pandemic process, health services have started to be prioritized all over the world. This study aims to show the effects of the management information system in achieving the quality of health service in hospitals in Salah al-Din Governorate - in the Republic of Iraq. The research problem determined in accordance with the purpose of the research was analyzed using multiple regression analysis. The data used in the study was collected by survey. 194 employees who work as managerial or medical personnel participated in the research. The research results confirmed that the usage level of management information systems had positive effects on health services quality.

Keywords:

Management Information System, Health Services Quality, Management, Hospital, Iraq,

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