Emine Şahin, Bayram Oğuz Aydın, Murat Taner Gülşen, Seval Kul

Hastanelerde hastalar tarafından belirlenen iletişim engellerini ölçen yeni bir ölçeğin geçerlik ve güvenilirliği

Amaç: Hasta ve sağlık çalışanları arasındaki iletişimi engelleyen faktörleri belirlemenin ve etkili bir iletişim ortamı oluşturmanın sağlık hizmetleri üzerinde olumlu sonuçları bulunmaktadır. Bu çalışmanın temel amacı hastalar tarafından belirlenen iletişim engellerini ortaya koymada kullanılabilecek geçerli ve güvenilir yeni bir ölçek geliştirmektir. Yöntem: Çalışma hastanede sağlık hizmeti alan cinsiyet, yaş, eğitim durumu ve başvurduğu sağlık birimine göre farklılık taşıyan 421 hasta ile gerçekleştirilmiştir. Tanımlayıcı istatistikler, açımlayıcı faktör analizi, doğrulayıcı faktör analizi ve Cronbach’s alpha testi uygulanmıştır. Bulgular: Yapılan çalışmada toplanan verilerin analizi neticesinde 28 madde ve 7 alt boyuttan oluşan geçerli ve güvenilir (Cronbach’s alpha= .81) yeni bir ölçek ortaya konulmuştur. Sonuç: Çalışma neticesinde ortaya konan ölçekte hasta düzeyinde iletişimi engelleyen faktörler; bekleme süresi, hastadaki kaygı ve endişe, güvenlik personeli, hastanın ilgi ihtiyacı, sağlık personeline duyulan güvensizlik, merak/bilgi ihtiyacı ve ön yargı olarak belirlenmiştir.

Anahtar Kelimeler:

Sağlık iletişimi, iletişim engelleri, hasta, sağlık çalışanları, hastane

The validity and reliability of a new scale to measure patient-determined communication barriers in hospitals

Abstract

Keywords:

Health communication, communication barriers, patients, healthcare personnel,

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