BİR KONFEKSİYON İŞLETMESİNDE İŞ SÜREÇLERİNİN NİTELİK SEVİYESİNİN BELİRLENMESİ

Bu çalışmada, konfeksiyon sektöründe Harrington kriterlerinin uygulanması üzerine bir alan çalışması sunulmaktadır. Çalışmanın amacı; süreç niteliği ve süreç performansı arasındaki sebep-sonuç ilişkisini kullanarak tekstil iş sürecinde iyileşme sağlamaktır. Harrington kriterleri iş süreçlerini altı seviyede sınıflandırır. Bu sınıflandırmayı yaparken sürecin, sekiz değişim alanı için belirlenmiş gereklilikleri sağlayıp sağlamadığına bakar. Sekiz değişim alanı; son müşteri ile ilgili ölçümler, süreç ölçümleri ve/veya performansı, tedarikçi ilişkileri, dokümantasyon, eğitim, kıyaslama, süreç adaptasyonu ve sürekli gelişimdir. Yapılan alan çalışmasının sonucunda; süreç iyileştirme çalışmalarının başında 6. seviyede olan tekstil iş süreci 5. seviyeye yükseltilmiştir

Anahtar Kelimeler:

Süreç performans kriterleri, Performans ölçümü, Harrington nitelendirme kriterleri, Konfeksiyon sektörü, Tekstil iş süreci

DETERMINING QUALIFICATION LEVEL OF BUSINESS PROCESSES OF AN ORGANISATION WORKING IN READY-MADE GARMENT SECTOR

This paper presents a case study of Harrington qualification criteria in ready-made garment sector with the aim of improving the process by using the cause and effect relationship between process qualification and process performance. Harrington criteria qualifies business processes in one of six levels, examining whether they satisfy the requirements determined for eight change areas; endcustomer related measurements, process measurements and/or performance, supplier partnerships, documentation, training, benchmarking, process adaptability and continuous improvement. As a result of the case study, the process, which was qualified at level 6 at the beginning of the improvement studies, is upgraded to level 5

Keywords:

Process performance criteria, Performance measurement, Harrington qualification criteria, Ready-made garment sector, Textile business process,

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