Amir T S AL IDRISI, Hatice Şehime ÖZÜTLER

KALİTE YÖNETİM SİSTEMLERİNİN KOBİ PROJE PERFORMANSINA ETKİSİ ÜZERİNE AMPİRİK BİR İNCELEME: TRABLUS- LİBYA ÖRNEĞİ

Toplam kalite yönetimi ve uygulama süreçleri, bir organizasyonun operasyonel, finansal ve inovasyonel performansı için temel oluşturur. Ayrıca organizasyonel performansın ayrılmaz bütünü olan sürekli kalite gelişimi için başarılı proje yönetim süreci kadar proje başarısı, yani performans getirileri de önemlidir. Operasyonel, finansal ve inovasyonel açıdan kurumların organizasyonal performansı, kalite yönetimi ve uygulama süreçlerinin etkinliğine bağlıdır. Dolayısıyla, toplam kalite yönetimi (TKY); etkin uygulama ve yönetim süreçlerine sahip kurumsallaşmış organizasyonlarda, kurumsal kültürün bir parçası olarak içselleştirilirken, KOBİ performansı üzerindeki etkileri süreğen olmayabilir. Bu nedenle çalışma, Trablus-Libya merkezli KOBİ’ler için kalite yönetim süreçlerinin organizasyonel proje performansı üzerindeki etkinliğini incelemeyi amaçlamaktadır. Trablus-Libya merkezli KOBİ’lerden kapalı-uçlu anket sorularıyla elde edilen verilere göre toplam kalite yönetimi ile KOBİ’lerin operasyonel, finansal ve inovasyonel performansları arasında anlamlı bir ilişki bulunmakta ve toplam kalite yönetimi organizayonel performansı olumlu etkilemektedir.

Anahtar Kelimeler:

TQM, QUALITY SYSTEMS, PROJECT PERFORMANCE

THE IMPACT OF QUALITY MANAGEMENT ON THE PROJECT PERFORMANCES OF SMEs: A CASE STUDY IN TRIPOLI - LIBYA

Total quality management (TQM) processes constitute a basis for an organization's operational, financial, and innovational performances. Besides, an integral to organizational performance, the success and the yield performance of projects are as crucial as having success in project management processes. In terms of operational, financial, and innovational performances, an institution’s organizational performance depends on the efficiency of the quality management and its implementation process. Consequently, TQM, which is interiorized to the corporate culture of the institutionalized organizations through the efficiency they have in their management and implementation processes, may have discountinuous impacts for SME performances. Within this context, the study aims to explore the efficacy of TQM for the organizational project performances of SMEs in Tripoli-Libya. According to the data collected by a questionnaire with close-ended questions, TQM has a positive impact on organizational performance, and there is a statistically significant relationship between TQM and operational, financial, innovational performances.

Keywords:

TQM, Quality Systems, Project Performance,

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