Algılanan Etkileme Taktiklerinin İş Performansı Üzerindeki Etkisini Belirlemede Kontrol Odağının Düzenleyici Rolü: Otel İşletmelerinde Bir Uygulama

Bu çalışmanın amacı, otel işletmelerinde çalışanların etkileme taktikleri algılarının iş performansı üzerindeki etkisinde kontrol odağının düzenleyici etkisini ortaya koymaktır. Nevşehir’de bulunan dört ve beş yıldızlı otel işletmeleri çalışanları araştırmanın örneklemini oluşturmaktadır. Araştırma verileri anket tekniği ile elde edilmiş ve elde edilen veriler hiyerarşik regresyon analizi ile test edilmiştir. Araştırma sonucunda otel çalışanlarının etkileme taktikleri algıları ile iş performansları (görev ve bağlamsal) arasında bir ilişki olduğu ve bu ilişkide kontrol odağının düzenleyici rolü olduğu tespit edilmiştir. Etkileme taktikleri algısı ile bağlamsal performans arasındaki ilişkide iç kontrol odağının dış kontrol odağına göre daha fazla etkisi olduğu tespit edilmiştir. Ancak etkileme taktikleri ile görev performansı arasındaki ilişkide kontrol odağının boyutları açısından anlamlı bir etki görülmemiştir.

Anahtar Kelimeler:

Etkileme Taktikleri, İş Performansı

Moderating Role of Locus of Control in Determining The Effect of Job Performance on Perceived Influence Tactics: An Application at Hotel Firms

The purpose of this study is to investigate the moderator role of locus of control on the relationship between influence tactics and, task and contextual performance. The four-and-five-star hotel businesses in Nevşehir are investigating research. The data obtained by the survey results and the obtained data were tested by hierarchical regression analysis. As a result of the study, it was determined that there is a relationship between the perception of the hotel employees' effective tactics and their job performances (task and contextual) and that the locus of control has a moderator role in this relationship. In the relationship between the perception of impact tactics and contextual performance, the effect of the internal locus of control was found to be higher than the external locus of control. However, there was no significant effect on the size of the locus of control in the relationship between effective tactics and task performance.

Keywords:

Influence Tactics, Job Performance,

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