SATISFACTION MAXIMIZING MODEL FOR MANAGING PROJECT STAKEHOLDERS
From when a project begins, an uncertain number of stakeholders participate in its planning, execution, monitoring, and controlling, and these stakeholders may change over the course of the project. Project success relies on appropriate stakeholder management and maximization of stakeholder satisfaction. Conventionally, stakeholder management relies solely on the experience and traits of project managers; thus, it can only refer to theories and principles, and cannot be implemented effectively and systematically. To solve this predicament, this study developed a mathematical model that maximizes stakeholder satisfaction considering the level of influence of stakeholders, the available engagement time, project risks, cost of changes, and engagement costs of stakeholders at every stage of a project. The model uses LINGO to calculate the most favorable engagement time for each stakeholder at every stage and maximize stakeholder satisfaction according to the project risk and influence level of stakeholders under conditions of limited engagement time and cost.
Anahtar Kelimeler:
project management, stakeholder, stakeholder management, stakeholder satisfaction
SATISFACTION MAXIMIZING MODEL FOR MANAGING PROJECT STAKEHOLDERS
From when a project begins, an uncertain number of stakeholders participate in its planning, execution, monitoring, and controlling, and these stakeholders may change over the course of the project. Project success relies on appropriate stakeholder management and maximization of stakeholder satisfaction. Conventionally, stakeholder management relies solely on the experience and traits of project managers; thus, it can only refer to theories and principles, and cannot be implemented effectively and systematically. To solve this predicament, this study developed a mathematical model that maximizes stakeholder satisfaction considering the level of influence of stakeholders, the available engagement time, project risks, cost of changes, and engagement costs of stakeholders at every stage of a project. The model uses LINGO to calculate the most favorable engagement time for each stakeholder at every stage and maximize stakeholder satisfaction according to the project risk and influence level of stakeholders under conditions of limited engagement time and cost.
Keywords:
Project project management, stakeholder, stakeholder management, stakeholder satisfaction,
___
- Aaltonen, K. 2011, “Project stakeholder analysis as an environmental interpretation process”, International Journal of Project Management, vol. 29, no. 2, pp. 165-183.
- Aapaoja, A. & Haapasalo, H. 2014, “A framework for stakeholder identification and classification in construction projects”, Open Journal of Business and Management, vol. 2, pp. 43-55.
- Bailey, S. & Van B. 2015, “Quality of work life issues in the introduction of ERP systems in a sub-saharan african context, ICIME 2015, China.
- Chang, K. & Huang, H. 2003, “Critical factor of WAP services adoption; an empirical study,” Electronic Commerce Research and Application, vol. 5, no. 3, pp.25-38.
- Cleland, D.I. 1986, “Measuring Success: The owner’s viewpoint”, Proceedings of the 18th Annual Seminar/Symposium, Montreal, Canada.
- Davies A. R. 2013, Right to Buy: The Development of a Conservative Housing Policy, University of Bristol, UK.
- Deloitte. 2016, Deloitte and Touche. http://www.stakeholdermap.com/stakeholder-theory.html.
- Figueiredo, J. & Richter, K. 2014, “Advancing the empirical research on lobbying”, Annual Review of Political Science, vol. 17, pp. 163-185.
- Freeman, R. E. 1984, Strategic Management: A Stakeholder Approach, Boston, MA.
- Friedman A. & Samantha, M. 2006, Stakeholders: Theory and Practice, Oxford University Press, Oxford, UK.
- Garvin, D. 1987, “Competing on the eight Dimensions of Quality”, Harvard Business Review, Norvember.
- Grimble, R. & Wellard, K. 1997, “Stakeholder methodologies in natural resource management. A review of principles, contexts, experiences and opportunities”, Agricultural Systems, vol. 55, no.2, pp. 173-193.
- Jensen, M. 2002, “Value maximization, stakeholder theory, and the corporate objective function”, Business Ethics Quarterly, vol. 12, no. 2, pp. 235-256.
- Li, G. 2012, “Consumption insurance and local elections: evidence from Chinese villages”, Economics of Transition, vol 20, no. 3, pp. 521547.
- Nash S. & Ezekiel C. 2010, “The Magnitude of Stakeholders’ Interests in the Course of Construction Projects”, Engineering Project Organizations Conference, South Lake, Tahoe, CA.
- Mats, U, Baumgarth, C. & Merrilees, B. 2013, “Brand orientation and market orientation - From alternatives to synergy”, Journal of Business Research, vol. 66, pp. 13-20.
- Muller, R. & Turner, R. 2007, “The influence of project manager on project success criteria and project success by type of project”, European Management Journal, vol. 25, no. 4, pp. 298-305.
- PMI. 2016, Project Management Body of Knowledge (PMBOK GUIDE), Project Management Institute Inc, PA. Suchman M. C. 1995, Managing Legitimacy: Strategic and Institutional Approaches. Academy of Management, MI.
- Yayın Aralığı: Yılda 4 Sayı
- Başlangıç: 2014
- Yayıncı: PressAcademia