Nuriye Gunes, Seda Arslan, Harun Yilmaz

E-SERVICE QUALITY, PASSENGER SATISFACTION AND PASSENGER LOYALTY RELATIONSHIP IN AIRLINE INDUSTRY

E-SERVICE QUALITY, PASSENGER SATISFACTION AND PASSENGER LOYALTY RELATIONSHIP IN AIRLINE INDUSTRY

Journal of Management Marketing and Logistics

2015-Cilt: 2 - Sayı: 1

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Havayolu sektörü, elektronik hizmet kalitesi, yolcu memnuniyeti, yolcu sadakati, Türkiye

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