A. Barış BARAZ, Ezgi ATİK

OTEL ÇALIŞANLARININ KARİYER BEKLENTİLERİNİN KARİYER STRATEJİLERİNE ETKİSİ VE POZİTİF İLİŞKİSEL YÖNETİM İLE İLİŞKİSİ

Rekabetin yoğun olduğu günümüz işletmecilik anlayışında çalışanlar, işletme başarısında önemli bir unsur olarak görülmektedir.Hizmet sektörleri kapsamında değerlendirilen otel işletmelerinde de insan kaynaklarına verilen önem giderek artmaktadır.Bu kapsamda değerlendirebilecek önemli konulardan biri de otel çalışanlarının kariyere ilişkin algı ve davranışlarıdır. Bu çalışmanın amacı, otel çalışanlarının kariyer stratejilerini belirleyerek, kariyer beklentilerinin bu stratejilere etkisinin olup olmadığını ortaya çıkartmaktır. Ayrıca, kariyer beklenti ve stratejilerinin pozitif ilişkisel yönetim ile ilişkisini ortaya koymak da amaçlanmaktadır. Çalışmada, nicel araştırma yaklaşımından ve anket uygulamasından yararlanılmıştır. İstanbul’da Turizm İşletmesi Belgeli 4 ve 5 yıldızlı otellerde çalışan toplam 387 kişi ile gerçekleştirilen araştırma sonucunda, çalışanların kariyer beklentilerinin stratejilerine etki ettiği ve bu iki değişkenin pozitif ilişkisel yönetim ile ilişkili olduğu bulunmuştur. Araştırma kapsamında ayrıca çalışanların bazı demografik değişkenlerinin kariyer stratejileri ile ilişkili olduğu da ortaya çıkmıştır. Benzer araştırmaların farklı hedef kitlelere hizmet veren otellerde yapılması ile Türkiye otelcilik sektöründe çalışanların kariyer beklentileri ve kariyer stratejileri ortaya çıkacaktır.

EFFECT OF CAREER PROSPECTS OF HOTEL EMPLOYEES ON CAREER STRATEGIES AND RELATION WITH POSITIVE RELATIONAL MANAGEMENT

Today’s competitive business sense employees are seen as an important factor in business success. The importance given to human resources in the hotels, which is evaluated within the scope of the service sectors is gradually increasing. One of the important issues that can be assessed in this scope is the perceptions and behavior of the hotel employees toward career. The purpose of this study is to reveal career strategies of employees of 4 and 5 star hotels, operate in Istanbul, and whether or not sectoral career prospects are influenced by these strategies. It is also aimed to present employees’ career prospects and strategies are in relation with positive relational management. In this quantitative research, a survey was conducted with a total of 387 employees working in 4 and 5 star hotels operating in various regions of Istanbul which have Tourism Certificate. Results show that employees’ career prospects affect their career strategies and these two variables are related with positive relational management. In addition to this, it is determined that demographical variables are related with career strategies. As a result of the survey conducted, it was found that employees had an effect on career strategies of career prospects and these two variables were related to positive relational management. It was also found that the demographic variables of employees are related to career strategies. Further similar researches could be conducted in the hotels which serve different target group reveal the career prospects and strategies of hotel employees in Turkey.

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