ETKİLİ İLETİŞİM GELİŞTİRMEDE AKTİF DİNLEMENİN ÖNEMİ

ISSN: 1300-0845
Yayın Aralığı: Yılda 2 Sayı
Başlangıç: 1994
Yayıncı: Marmara Üniversitesi

A manager spends most o f his time in communicating with others. For a manager in önder to he able to implement successfully the functions of management he should know and use the effective methods of communication and active listening. communication is the transportation of knowledge and sense from the sender to the receiver with the help of a process of symbols through written, oral, unwritten and/or electronic means o f media. in the pmcess of communication barriers such as noise, filtration, selective perception, feelings, language, gesture and mimics exist. In order to sutpass these barriers, a manager has to use feedbacks and an easy language, to control feelings, to pay attention to the use of gesture and mimics, and to try to develop skills of active listening.

Anahtar Kelimeler:

Etkili iletişim, Aktif dinleme

PDF

___

[1] -Luthans Fred, Organızatıonal Behavıor, Sevent ed, Mc Graw-Hill ınc., 1995, s.419.
[2] -Davıs Keıth, işletmede İnşan Davranışı, Çev. Kemal Tosun vd., İşi. Fk. Yayın No: 136 İstanbul Matbaası, 1982, s.505-506.
[3] -Robbıns P. Stephen, Organızatıonal Behavıor 7 th ed., Prentice-Hall, International mc., 1996, s.387,528,536,537.
[4] -Moorhead Gregory, Gnfîin W. Rıcky, Organızatıonal Behavıor, Thırd ed., Houghton Mıfllm Company, Boston, 1992, S322-325.
[5] -Baltaş Z., Acar, Bedenin Dili, 3- baskı, Remzi Kitabevi. 1992, s.30.
[6] -Steers M. Rıchard, Introductıon to Organızatıonal Behavıor, 4 th ed., Harper Collins Publıshers mc. 1991, s.421.
[7] -Gordon R. Judıth, A Dıagnostıc Approach to Organızatıonal Behavıor, 3 rd ed., Allyn and Bacon, USA, 1991, s.297-299.
[8] -Cüceloğlu Doğan, Yeniden insan insana, 10. Baskı Remzi Kitabevi, İstanbul, 1995, s.176-177.
[9] -Amld J. Hugh, FeMfBSîfC. Damel, Organızatıonal Behavıor, Mc Graw-Hill Book ınc., Singapore, 1986, s.164.