TEMEL PERFORMANS GÖSTERGELERİ İLE KRİTİK BAŞARI FAKTÖRLERİ İLİŞKİSİ: BİR HAVAYOLU İŞLETMESİ UYGULAMASI

Öz Misyon ve vizyon, işletmelerin kendilerini nasıl tanımladıklarını, konumlandırdıklarını ve geleceğe ilişkin hedeflerini en net şekilde ortaya koyan ifadelerdir. Bu ifadeler, işletme stratejilerinin ve hedeflerinin oluşturulmasındaki temel unsurlardır. Belirtilen tüm bu unsurların gerçekleştirilmesi için bunların belirli birtakım araçlar doğrultusunda takip edilmesi, izlenmesi ve değerlendirilmesi gerekmektedir. Bu noktada kullanabilecek araçlar ise kritik başarı faktörleri (CSF’ler) ve temel performans göstergeleridir (KPI’lar). CSF ve KPI, bu çalışmanın ana konusunu oluşturmaktadır. CSF, işletmelerin misyonu, vizyonu ve stratejileri çerçevesinde oluşturduğu ve bu unsurların gerçekleşmesi için gerekli olan kilit faaliyet alanlarını temsil etmektedir. Söz konusu bu kilit faktörler belirlendikten sonra ise CSF’lere bağlı KPI’ların oluşturulması gerekmektedir. KPI’lar ise CSF’lerin, stratejilerin, vizyonun ve misyonun başarılmasına katkı sunan faaliyetlerin gerçekleştirilmesinde temel uyarıcı göstergelerdir. Bu göstergeler, işletmelere hangi unsurların düzeltilmesi ya da iyileştirilmesi gerektiği hususunda rehberlik sağlamaktadır. Çalışmada, KPI ve CSF başta olmak üzere ilgili tüm unsurların özellikleri ve ilişkileri açıklanmakta ve açıklamalar bir hava yolu işletmesi uygulaması üzerinden somutlaştırılmaktadır.

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Kaynak Göster

Bibtex @araştırma makalesi { muiibd960283, journal = {Marmara Üniversitesi İktisadi ve İdari Bilimler Dergisi}, issn = {2587-2672}, address = {}, publisher = {Marmara Üniversitesi}, year = {2021}, volume = {43}, pages = {78 - 99}, doi = {10.14780/muiibd.960283}, title = {TEMEL PERFORMANS GÖSTERGELERİ İLE KRİTİK BAŞARI FAKTÖRLERİ İLİŞKİSİ: BİR HAVAYOLU İŞLETMESİ UYGULAMASI}, key = {cite}, author = {Cavlak, Hakan} }
APA Cavlak, H . (2021). TEMEL PERFORMANS GÖSTERGELERİ İLE KRİTİK BAŞARI FAKTÖRLERİ İLİŞKİSİ: BİR HAVAYOLU İŞLETMESİ UYGULAMASI . Marmara Üniversitesi İktisadi ve İdari Bilimler Dergisi , 43 (1) , 78-99 . DOI: 10.14780/muiibd.960283
MLA Cavlak, H . "TEMEL PERFORMANS GÖSTERGELERİ İLE KRİTİK BAŞARI FAKTÖRLERİ İLİŞKİSİ: BİR HAVAYOLU İŞLETMESİ UYGULAMASI" . Marmara Üniversitesi İktisadi ve İdari Bilimler Dergisi 43 (2021 ): 78-99 <
Chicago Cavlak, H . "TEMEL PERFORMANS GÖSTERGELERİ İLE KRİTİK BAŞARI FAKTÖRLERİ İLİŞKİSİ: BİR HAVAYOLU İŞLETMESİ UYGULAMASI". Marmara Üniversitesi İktisadi ve İdari Bilimler Dergisi 43 (2021 ): 78-99
RIS TY - JOUR T1 - TEMEL PERFORMANS GÖSTERGELERİ İLE KRİTİK BAŞARI FAKTÖRLERİ İLİŞKİSİ: BİR HAVAYOLU İŞLETMESİ UYGULAMASI AU - Hakan Cavlak Y1 - 2021 PY - 2021 N1 - doi: 10.14780/muiibd.960283 DO - 10.14780/muiibd.960283 T2 - Marmara Üniversitesi İktisadi ve İdari Bilimler Dergisi JF - Journal JO - JOR SP - 78 EP - 99 VL - 43 IS - 1 SN - 2587-2672- M3 - doi: 10.14780/muiibd.960283 UR - Y2 - 2021 ER -
EndNote %0 Marmara Üniversitesi İktisadi ve İdari Bilimler Dergisi TEMEL PERFORMANS GÖSTERGELERİ İLE KRİTİK BAŞARI FAKTÖRLERİ İLİŞKİSİ: BİR HAVAYOLU İŞLETMESİ UYGULAMASI %A Hakan Cavlak %T TEMEL PERFORMANS GÖSTERGELERİ İLE KRİTİK BAŞARI FAKTÖRLERİ İLİŞKİSİ: BİR HAVAYOLU İŞLETMESİ UYGULAMASI %D 2021 %J Marmara Üniversitesi İktisadi ve İdari Bilimler Dergisi %P 2587-2672- %V 43 %N 1 %R doi: 10.14780/muiibd.960283 %U 10.14780/muiibd.960283
ISNAD Cavlak, Hakan . "TEMEL PERFORMANS GÖSTERGELERİ İLE KRİTİK BAŞARI FAKTÖRLERİ İLİŞKİSİ: BİR HAVAYOLU İŞLETMESİ UYGULAMASI". Marmara Üniversitesi İktisadi ve İdari Bilimler Dergisi 43 / 1 (Temmuz 2021): 78-99 .
AMA Cavlak H . TEMEL PERFORMANS GÖSTERGELERİ İLE KRİTİK BAŞARI FAKTÖRLERİ İLİŞKİSİ: BİR HAVAYOLU İŞLETMESİ UYGULAMASI. Marmara Üniversitesi İktisadi ve İdari Bilimler Dergisi. 2021; 43(1): 78-99.
Vancouver Cavlak H . TEMEL PERFORMANS GÖSTERGELERİ İLE KRİTİK BAŞARI FAKTÖRLERİ İLİŞKİSİ: BİR HAVAYOLU İŞLETMESİ UYGULAMASI. Marmara Üniversitesi İktisadi ve İdari Bilimler Dergisi. 2021; 43(1): 78-99.
IEEE H. Cavlak , "TEMEL PERFORMANS GÖSTERGELERİ İLE KRİTİK BAŞARI FAKTÖRLERİ İLİŞKİSİ: BİR HAVAYOLU İŞLETMESİ UYGULAMASI", Marmara Üniversitesi İktisadi ve İdari Bilimler Dergisi, c. 43, sayı. 1, ss. 78-99, Tem. 2021, doi:10.14780/muiibd.960283