AN EFFECTIVE MANAGEMENT TOOL: SALES & OPERATIONS PLANNING (S&OP) and MATURITY MODEL

Purpose – The center of the transformation of companies’ supply chain development is sales and operations planning (S&OP). Although S&OP is emphasized in previous researches, the related resources and the literature are very limited. For this purpose, it is aimed to develop a mixed framework for firms to analyze their S&OP processes and to monitor these processes within a maturity model. Methodology - It has been researched how the S&OP maturity model can be used to determine the stages and the stage in which the firm is located. Literature research was carried out and synthesized. By examining these studies, concepts are blended in terms of academic and practitioner perspectives. Findings - S&OP literature is limited, there is no Turkish resource about the maturity level. By way of existing S&OP models, a more understandable collective model has been proposed. In addition, an efficiency evaluation checklist, which can be used with the maturity model, is presented.Conclusion - The recommended checklist shows how a company should develop the S&OP process and where it is weak; Maturity model is useful for understanding the current state of the S&OP process as well as the appropriate next improvement steps. This will guide the companies that are in the S&OP process.

Keywords:

S&OP, sales and operations planning, maturity model, integrated business planning ERP,

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