Mehmet ERÇEK, Fatma KÜSKÜ, İsmail Hakkı BİÇER, Ahmet F. ÇAKMAK

Örgütsel bağlılığın duygusal bileşenleri: Türk kamu kuruluşunda kapsamlı bir yapısal denklem modeli

Örgütsel bağlılık, yazında bugüne dek çok araştırılmasına rağmen hem bağlam duyarlılığı hem de belirleyicileri ve sonuçları açısından karmaşıklığı nedeniyle hala ilgi toplayan bir araştırma başlığıdır. Çalışmamızın amacı, örgütsel bağlılığın duygusal bileşenlerinin belirleyicilerinden sayılan “iş tatmini” ve “genel yaşam tatmini” gibi faktörler ve sonucu sayılabilecek “örgütsel performans algısı” ve “ayrılma niyeti” gibi diğer faktörlerle eş anlı etkileşimini bir model çerçevesinde sınamaktır. Öncelikle yazın incelemesinden duygu tabanlı örgütsel bağlılığın belirleyicileri ve sonuçları sentezlenerek bir kuramsal model geliştirilmiş, geliştirilen bu modeldeki nedensellik ilişkileri önsavlara dönüştürülmüştür. Bu kuramsal modelin tamamını ve faktörler arası etkileşimleri eş anlı olarak test edebilmek için yapısal denklem modelleme yönteminden faydalanılmış ve AMOS 4.0 yazılım programı kullanılarak test modelleri geliştirilmiştir. Geliştirilen modeller bir kamu kuruluşunda çalışan 752 memur personelden soru formu yoluyla toplanan veriler üzerinde sınanmıştır. Kuramsal modelde duygusal tabanlı örgütsel bağlılık için öngörülen kompozit faktör yapısı veri setine tam uymayınca iki faktörlü çözüme geçilmiş, elde edilen iki faktör “duygusal aidiyet” ve “sadakat” olarak adlandırılmıştır. Çift faktörlü yapı belirleyicilik ve sonuçlar açısından test amaçlı yapısal denklem modellerine dahil edildiğinde bulgular bazı önsavları tamamen, bazılarını kısmen desteklemiş, bazılarını ise hiç desteklememiştir. “İş tatmini”, “duygusal aidiyet” ve “sadakat” arasındaki ilişkilerin yön ve şiddeti konusunda bu kavramlar arasındaki yoğun çoklu bağlantılar nedeniyle berrak bir değerlendirme yapmak zorlaşmıştır. Buna rağmen denilebilir ki “iş tatmini” genel olarak “duygusal aidiyet” ve “sadakat”i, bu ikisinin iş tatminini belirleme düzeyinden çok daha fazla belirliyor görünümdedir. İşinden tatmin olan bir kamu çalışanı özellikle örgüte karşı duygusal aidiyet geliştirmekte ve bu duygusal aidiyet sadakate yol açmaktadır. Ayrıca, yazındaki bulgulara benzer şekilde sadakatin ayrılma niyetini azalttığı, iş tatmininin ise örgütsel performans algısını arttırdığı gözlemlenmiştir.

Affective components of organizational commitment: A comprehensive structural equations model in a public sector organization

Organizational commitment construct has attained widespread attention from the organizational scholars during the last three decades. Yet, its close relations to other organizational attitudes and behaviors have rendered its causal identification quite complicated. Besides, many recent studies have indicated that the concept might reveal different characteristics in different contexts. Thus, this study attempts to identify and explain the affective component of organizational commitment with regard to a set of correlated organizational attitudes in a Turkish public sector organization. In order to achieve a reliable and causally robust analysis only the affective component of organizational commitment was analyzed. A thorough literature survey was performed to synthesize a theoretical model about the causal linkages of the construct. According to this survey, one of the most important correlates of organizational commitment is job satisfaction and organizational performance. Therefore, job satisfaction and perceived organizational performance was included in the model with two-way causal paths. Life satisfaction was found to be strongly correlated to job satisfaction and thus integrated to the theoretical model. The last construct included in the model was intentto- leave. Five testable hypotheses were constituted to test the causal paths between the main constructs of the model. As method, we designed self-administrative questionnaires to measure these organizational attitudes. Questionnaire items were developed based on reliable scales for each construct but adapted to the Turkish and public sector domain. We ran a pilot sample and rechecked validity and reliability of our measures. Then we proceeded to apply our questionnaire to the whole civil servant population of a public sector organization. The total of returned questionnaires were 752 (approx. 90% of population), and due to missing values we ended up with 704 usable observations. Before testing our hypothesis, we started to examine the reliability and validity of our constructs. We used Exploratory Factor Analysis (EFA) method and Cronbach’s Alpha for testing construct reliability. EFA did not load on a composite factor for affective organizational commitment scale but supported a two-factor solution. Since this was not expected, a confirmatory factor analysis was run to verify this solution. We found considerable support for a twofactor solution of affective organizational commitment construct, which we named “affective belongingness” and “loyalty” respectively. Having confirmed our measures, as a next step, the theoretical model was moved to AMOS 4.0 program to test the whole model simultaneously. Structural Equations Modeling (SEM) technique enables testing of multiple latent (unobserved) constructs and their interactions, using simultaneous structural equations derived from observed variables. Using SEM, we tested our theoretical model but due to the complex two-way interactions between key constructs, two test models were needed to account for all hypothesized relations. The first test model’s overall fit, determined by χ2 and GFI, was deemed acceptable, but some of the causal paths were observed as insignificant. The second test model fitted poorly to the data and again some paths were found to have insignificant scores. An optimum model with all paths significant and a good overall fit was produced and designated. Test models using SEM revealed that job satisfaction determined affective belongingness and by being emotionally attached to their organizations, public sector civil servants became more loyal. On the other hand, as predicted, loyal civil servants became less inclined to leave their organization. Yet, there were no statistically significant causal relations between affective based commitment and perceived organizational performance. However, test models indicated that the more satisfied the employees became the more inclined they were to rate their organization as performing well. Also, job satisfaction was found to determine life satisfaction more, even though the reverse is also statistically true. Thus, we conclude that job satisfaction has become even more critical a factor for public organizations to create loyal and emotionally charged employees. To increase satisfaction not just tangible categories such as pay system count but also good administrative capabilities matter.

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