Hüseyin ACAR, Ahmet KAYALI, Serkan BİLGİN, Pınar Yeşim AKYOL

Acil Serviste COVID-19 Hastaları ile COVID-19 Harici Hastaların Memnuniyet Düzeylerinin Karşılaştırılması

Amaç: Acil serviste hasta memnuniyeti sunulan sağlık hizmetinin bir göstergesidir. Pandemiyle birlikte sağlık çalışanlarının iş yükünün ve stresinin artması hasta bakım kalitesini, dolayısıyla hasta memnuniyetini etkileyebilir. Bu çalışma acil serviste COVID-19’lu hastalar ile COVID-19 harici hastaların memnuniyet düzeylerini karşılaştırmaktadır. Araçlar ve Yöntem: Bu çalışma prospektif, gözlemsel bir anket çalışmasıdır. Brief emergency patient satisfaction scale (BEPSS) kullanılarak hastaların memnuniyet düzeyleri belirlenmiştir. Bulgular: COVID-19 hastalarının memnuniyet düzeyleri COVID-19 harici hastalara göre anlamlı şekilde yüksek olup bekleme süreleri ise tam tersine oldukça kısa bulunmuştur. COVID-19 harici hastalarda triaj kategorisinin memnuniyet üzerinde etki olmadığı ancak COVID-19 hastalarında yeşil triaj kodlu hastaların memnunitet düzeylerinin sarı ve kırmızı triaj kodlu hastalardan anlamlı şekilde düşük olduğu görüldü. Sonuç: COVID-19 hastalarının memnuniyet düzeyleri COVID-19 harici hastalardan yüksek bulundu. Bu durumCOVID-19 hastalarının bekleme sürelerinin kısa olmasından kaynaklanıyor gibi durmaktadır.

Anahtar Kelimeler:

COVID-19, hasta memnuniyeti, acil servis, sağlık hizmeti kalitesi

Comparison of Satisfaction Levels between COVID-19 and Non-COVID-19 Patients in the Emergency Department

Background: Patient satisfaction in the emergency department is an indicator of the quality of healthcare service provided. The increased workload and stress of healthcare workers due to the ongoing pandemic can affect the quality of patient care and thus patient satisfaction. This study compares the satisfaction levels of COVID-19 and non-COVID-19 patients in the emergency department. Tools and Methods: In this prospective, observational survey study, the brief emergency patient satisfaction scale (BEPSS) was used to establish the satisfaction levels of patients. Results: Satisfaction levels were significantly higher, while waiting times were quite shorter for COVID-19 patients than for non-COVID-19 patients. The triage categories had no effect on the satisfaction of non-COVID-19 patients, while satisfaction levels were significantly lower in patients with green triage tags than in those with yellow and red triage tags among the COVID-19 patients. Conclusion: The satisfaction levels of COVID-19 patients were higher than those of non-COVID-19 patients. The short waiting times for COVID-19 patients in the emergency department have a significant impact on patient satisfaction.

Keywords:

COVID-19, patient satisfaction, emergency department, health care quality,

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