Aylin ADEM, Burcu YILMAZ KAYA, Metin DAĞDEVİREN

An Ergonomic Investigation of Working Environment with Kano Model and Universal Design Principles

Quality of work environment in terms of adequacy of the conditions of working offices isbecoming more important each passing day for companies. It is revealed that ergonomicallysuitable working environment makes employee motivation increase, and that precisely has apositive effect on both human health and company interests. Kano model is a powerful tool usedin the determination of design requirements for the classification of the users’ degree ofsatisfaction, but even for this tool, a common language of phrase is needed to show what extendshas to be achieved to provide these customer needs independently from individual point of views.Universal Design Principles (UDP) is a tool to evaluate products, services and the environmentto make them used by everyone without needing additional design and regardless of age andskills. In this study, we propose some suggestions about ergonomic design of work environmentto eliminate the factors that prevent unhealthy, inefficient and unsafe work conditions via theemployment of a common language in terms of occupants’ requests. We used Kano model andUDP tools and propose an integrated approach to offer an enhanced working environment.Proposed approach is validated with a real-world application, where questionnaires were preparedbased on ergonomic conditions and UDP, and then the approach was evaluated with Kano Modelfor a large-scale public institution.

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