___

• AKKUŞ, Gülşah; (2008), Hizmet Pazarlamasının Bir Unsuru Olarak Fizik- sel Kanıtlar ve Otel İşletmelerinde Hizmet Atmosferi Oluşturulma- sı, Malatya: İnönü Üniversitesi Sosyal Bilimler Enstitüsü (Yayınlan- mamış Yüksek Lisans Tezi).
• ARENI, Charles S.; (2003), “Examining Managers’ Theories of How Atmospheric Music Affects Perception, Behaviour and Financial Performance”, Journal of Retailing and Consumer Services, 10, ss.263-274.
• ARENI, Charles S. ve David Kim; (1993), “The Influence of Background Music on Shopping Behavior: Classical Versus Top-Forty Music in a Wine Store”, Advances in Consumer Research, 20, ss.336-340.
• BAILEY, Nicole ve Charles S. ARENI; (2006), “When a Few Minutes Sound Like a Lifetime: Does Atmospheric Music Expand or Contract Perceived Time?”, Journal of Retailing, 82(3), ss.189-202.
• BAKER, Julie; Druv GREWAL ve A. PARASURAMAN; (1994), “The Influence of Store Environment on Quality Inferences and Store Image”, Journal of the Academy of Marketing Science, 22, ss.338-349.
• BAKER, Julie ve Michaelle CAMERON; (1996), “The Effects of the Environment on Affect and Consumer Perception of Waiting Time: An Integrative Review and Research Propositions”, Journal of the Mar- keting Science, 24, ss.328-339.
• BITNER, Mary Joe; (1992) “Servicescapes: The Impact of Physical Surroundings on Customers and Employees”, Journal of Marketing, 56, ss.57-71.
• BROEKEMIER, Greg; Ray MARQUARDT ve James W. GENTRY; (2008), “An Exploration of Happy / Sad and Liked/Disliked Music Effects on Shopping Intentions in a Women’s Clothing Store Service Setting”, Journal of Services Marketing, 22, ss.59-67.
• CAMERON, Michaelle A.; Julie BAKER; Mark PETERSON ve Karin BRAUNSBERGER; (2003), “The Effects of Music, Wait-length Evaluation, and Mood on a Low-cost Wait Experience”, Journal of Business Research, 56, ss.421-430.
• DONOVAN, Robert J. ve John R. ROSSITER; (1982), “Store Atmosphere: An Enviromental Psychology Approach”, Journal of Retailing, 58(1), ss.34-57.
• EROĞLU, Sevgin A.; Karen A. MACHLEIT ve Jean-Charles CHEBAT; (2005), “The Interaction of Retail Density and Music Tempo: Effects on Shopper Responses”, Psychology of Marketing, 22(7), ss.577-589.
• HERRINGTON, J. Duncan ve Louis M. CAPELLA; (1996), “Effects of Music in Service Environments: A Field Study”, Journal of Services Marke- ting, 10(2), ss.26-41.
• HERRINGTON, J. Duncan ve Louis M. CAPELLA; (1994), “Practical Applications of Music in Service Settings”, Journal of Services Mar- keting, 8(3), ss.50-65.
• HOFFMAN, K. Douglas ve J. E. G. BATESON; (1997), Essentials of Services Marketing, The Dryden Press, USA.
• HUI, Michael K.; Laurette DUBÉ ve Jean-Charles CHEBAT; (1997), “The Impact of Music on Consumers’ Reactions to Waiting for Services”, Journal of Retailing, 73(1), ss.87-104.
• JACOB, Celine; (2006), “Styles of Background Music and Consumption in a Bar: An Empirical Evaluation”, Hospitality Management, 25, ss. 716-720.
• KELLARIS, J. J. ve M. B. ALTSECH; (1992), “The Experience of Time as a Function of Musical Loudness and Gender of Listener”, Advances in Consumer Research, 19, ss.725-729.
• KELLARIS, James J. ve Robert J. KENT; (1991), “Exploring Tempo and Modality Effects on Consumer Responses to Music”, Advances in Consumer Research, 18, ss.243-248.
• KELLARIS, James J. ve Robert J. KENT; (1992), “The Influence of Music on Consumers’ Temporal Perceptions: Does Time Fly Away When You’re Having Fun?”, Journal of Consumer Psychology, 1, ss.365-376.
• KELLARIS, James J. ve Susan P. MANTEL; (1994), “The Influence of Mood and Gender on Consumers' Time Perceptions”, Advances in Consumer Research, 21, ss.514-518.
• KELLARIS, James J.; Susan P MANTEL ve M. B. ALTSECH; (1996), “Decibels, Disposition, and Duration: The Impact of Musical Loudness and Internal States on Time Perceptions”, Advances in Consumer Research, 23, ss.498-503.
• KELLARIS James J. ve Ronald C. RICE; (1993), “The Influence of Tempo, Loudness, and Gender of Listener on Responses to Music”, Psychology & Marketing, 10, ss.15-29.
• KOTLER, Philip; (1973-1974), “Atmospherics as a Marketing Tool”, Journal of Retailing, 49(4), ss.48-64.
• MATTILA, Anna S. Ve Jochen WIRTZ; (2001), “Congruency of Scent and Music as a Driver of In-store Evaluations and Behavior”, Journal of Retailing, 77, ss.273-289.
• MCDONNELL, John; (2007), “Music, Scent and Time Preferences for Waiting Lines”, International Journal of Bank Marketing, 25(4), ss.223-237.
• MILLIMAN, Ronald E.; (1982), “Using Background Music to Affect the Behavior of Supermarket Shoppers”, Journal of Marketing, 46, ss.86-91.
• MILLIMAN, Ronald E.; (1986), “The Influence of Background Music on the Behavior of Restaurant Patrons”, Journal of Consumer Research, 13, ss.286-289.
• NORTH, Adrian C. ve David J. HARGREAVES; (1999), “Can Music Move People?: The Effects of Musical Complexity and Silence on Waiting Time”, Environment and Behavior, 31, ss. 136-149.
• NORTH, Adrian C.; Amber SHILCOCK ve David J. HARGREAVES; (2003), “The Effect of Musical Style on Restaurant Customers’ Spending”, Environment and Behavior,35, ss.712-718.
• NORTH, Adrian C.; Mark TARRANT ve David J. HARGREAVES; (2004), “The Effects of Music on Helping Behavior: A Field Study”, Environment and Behavior, 36, ss.266-275.
• OAKES, Steve; (2000), “The Influence of the Musicscape within Service Environments”, Journal of Services Marketing, 14 (7), ss.539-556.
• ODABAŞI, Yavuz. ve GÜLFİDAN, Barış.; (2002), Tüketici Davranışı, Kapi- tal Medya Yayınları A.Ş., İstanbul, 404s.
• SPANGENBERG, Eric R.; Bianca GROHMANN ve David E. SPROTT; (2005), “It’s Beginning to Smell (and Sound) a lot Like Christman: The Interactive Effects of Ambient Scent and Music in a Retail Setting”, Journal of Business Research, 58, ss.1583-1589.
• SWEENEY, Jillian C. ve Fiona WYBER; (2002), “The Role of Cognition and Emotions in the Music-Approach- Avoidance Behavior Relationship”, Journal of Services Marketing,16(1), ss.51-69.
• WILSON, Stephanie.; (2003), “The Effect of Music on Perceived Atmosphere and Purchase Intentions in a Restaurant”, Psychology of Music, 31, ss. 93-112.
• YALCH, Richard F. ve Eric R. SPANGENBERG; (1990), “Effects of Store Music on Shopping Behavior”, The Journal of Consumer Marketing, 7, ss.55-63.
• YALCH, Richard F. ve Eric R. SPANGENBERG; (1993), “Using Store Music for Retail Zoning: A Field Experiment”, Advances in Consumer Research, 20, ss.632-636.
• YALCH, Richard F. ve Eric R. SPANGENBERG; (2000), “The Effects of Music in a Retail Setting on Real and Perceived Shopping Times”, Journal of Business Research, 49, ss.139-147.