Tersine Lojistikte Kritik Başarı Faktörlerinin DEMATEL Tekniği ile Değerlendirilmesi

Günümüzde, bazı sosyal, yasal ve ekonomik nedenlerden dolayı tersine lojistik ile uğraşmak birçok endüstride kaçınılmaz durum olmuştur. Ürün iadelerinin toplanması ve geri dönüştürülmesi, dünya çapında işletmecilerin ve araştırmacıların ilgi duyduğu bir konu haline gelmiştir. Bu çalışmanın amacı gıda sektöründe tersine lojistik faaliyetlerinin başarısında büyük rol oynayan kritik faktörlerin değerlendirilmesidir. Çalışmada çok kriterli karar verme tekniklerinden olan DEMATEL tekniği kullanılmıştır. Veriler gıda sektöründe faaliyet gösteren büyük ölçekli bir firmadan alınmıştır. Elde edilen verilerin analizi ve bulguların yorumu neticesinde, genel olarak sistem üzerinde en baskın olan faktör üst yönetimin bağlılığı iken sistem üzerinde etkinliği en az olan faktör süreç planlaması olarak belirlenmiştir. Ayrıca ilişki yoğunluğu açısından ön plana çıkan faktörlerkalite yönetimi, üst yönetimin bağlılığı, kaynak yönetimi ve lojistik ağ tasarımı olarak belirlenmiştir.

Anahtar Kelimeler:

Tersine Lojistik, Lojistik, DEMATEL, Çok Kriterli Karar Verme, Gıda Sektörü

Evaluation of Critical Success Factors in Logistics with DEMATEL Technique

Nowadays, for some social, legal and economic reasons, dealing with reverse logistics is inevitable situation in many industries. Product collection and recycling has become an issue of interest to operators and researchers worldwide. The aim of this study is to evaluate the critical factors that play a major role in the success of reverse logistics in the food sector. DEMATEL technique, which is one of the multi-criteria decision making techniques, was used in the study. The data were collected from a large-scale company operating in the food sector. As a result of the analysis of the obtained data and the interpretation of the findings, in general, the most dominant factor on the system was the dependency of the top management, while the least effect on the system was determined as the process planning. In addition, factors that stand out in terms of relationship intensity; quality management, commitment of senior management, resource management and logistics network design.

Keywords:

Reverse Logistics, Logistics, DEMATEL, Multi Criteria Decision Making, Food Sector,

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