___

• Akao, Y. (1999). General Concept of Quality Function Deployment (QFD) – (Akao’nun Arçelik A.Ş. ye Verdiği Eğitim Notları), 20.
• Arditi, D. & Lee, D.E. (2003). Assessing the Corporate Service Quality Performance of Designbuild Contractors Using Quality Function Deployment. Construction Management and Economics, 21, 175- 185.
• Bevan, N. (1999). Quality in Use: Meeting User Needs for Quality. The Journal of Systems and Software, 49(1), 89-96.
• Cristiano, J.J., Liker, J.K. & White, C.C. (2000). Customer-Driven Product Development through Quality Function Deployment in the US and Japan. Journal of Product Innovation Management, 17(4), 228- 308.
• Delice, E.K. & Güngör, Z. (2008). Kalite Fonksiyon Yayılımı İçin Yeni Bir Yaklaşım: Bir Uygulama, Akademik Bilişim 2008, Çanakkale Onsekiz Mart Üniversitesi, Çanakkale.
• Deros, B.M., Rahman, N., A.Rahman, M.N., Ismail, A.R. & Said, A.H. (2009). Application of Quality Function Deployment to Study Critical Service Quality Measures. European Journal of Scientific Research, 33(3), 398- 410.
• Characteristics and Performance
• Erdem, S., Kavrukkoca, G. & Özdağoğlu, A. (2009). Kalite Kültüründe “Kalite Fonksiyon Göçerimi”nin Rolü. İndirilme Tarihi: 05 Mart 2009. WWW:web:http//www.deu.edu.tr/userweb/sabri.erdem/dos yalar/kalite_kulturu.pdf
• Eymen, U.E. (2006). Kalite Fonksiyon Göçerimi. Kalite Ofisi Yayınları, No: 11.
• Hauser, J.R. & Clausing, D. (1998). The House of Quality. Harvard Business Review, 3, 63-73.
• Lin, W-B. (2007). An Empirical of Service Quality Model from the Viewpoint of Management. Expert Systems with Applications, 32, 364–375.
• Morris, L.J. & Morris, J.S. (1999). Introducing Quality Function Deployment in the Marketing Classroom. Journal of Marketing Education, 21(2), 131-137.