___

• Açıkgöz, B. T. (2012). Stratejik insan kaynakları yönetimine aşamalı bir bakış: Strateji, sürdürülebilir rekabetçi üstünlük ve kaynak tabanlı yaklaşımın kesişme. İş Güç Endüstri İlişkileri Ve İnsan Kaynakları Dergisi, 14(4),107-130
• Ainuddin, R., Beamish, P., Hulland, J., ve Rouse, M. (2007). Resource attributes and firm performance in international joint ventures. Journal of World Business, 42, 47– 60.
• Altunışık, R., Coşkun, R., Bayraktaroğlu, S. Ve Yıldırım, E. (2010). Sosyal Bilimlerde Araştırma Yöntemleri. İstanbul: Sakarya Yayıncılık.
• Atlay Işık, D. (2011). Yat Turizminde Holistik Pazarlama ve Türkiye İçin Farklılaştırma Stratejileri. İzmir: Dokuz Eylül Üniversitesi Yayınları.
• Barber, B. (1983). The Logic and Limits of Trust, New Brunswick.
• Barney, J. (1991). Firm resources and sustained competitive advantage. Journal of management, 17(1), 101-109
• Bauer, H. ve Grether, M. (2005). Virtual Community, Its Contribution to Customer Relationships by Providing Social Capital, Journal of Relationship Marketing, 4(1-2), 91-109.
• Berry, L. L. (1995). Relationship Marketing of Services-Growing Interest, Emerging Perspectives. Journal of The Academy of Marketing Science, 23(4), 236-245.
• Blois, K. (1999). Relationship Marketing in Organizational Markets- assential its cost and benefits. Journal of Strategic Marketing, 4, 181-189
• Bonner, J., Kim, D., ve Cavusgil, S. (2005). Self-perceived strategic network identity and its effects on market performance in alliance relationships. Journal of Business Research, 58(10), 1371–1380.
• Burt, R. S. (1997). The Contingent Value of Social Capital. Administrative Science Quarterly, 42, 339-365.
• Chrisholm, A., ve Nielsen, K. (2009). Social capital and the resource-based view of the firm. International Studies of Management and Organisation, 39(2), 7–32.
• Christopher, M., Payne, A. ve Ballantyne, D. (1991). Relationship Marketing: bringing quality, customer service and marketing together. Oxford: Butterworth-Heinemann.
• Coleman, J.S. (1988). Social Capital in the Creation of Human Capital. The American Journal of Sociology, 94, 95-105.
• Coleman, J. S. (1994). Foundations of Social Theory. Harvard University Press.
• Collis, D. J. (1994). Research note: how valuable are organizational capabilities? Strategic Management Journal, 15, 143-149.
• Collis, D. ve Montgomery, C. (1995). Competing on Resources: Strategy in the 1990s. Harvard Business Review, July-August, 119-126.
• Davidsson, P. ve Honig, B. (2003). The role of social and human capital among nascent entrepreneurs. Journal of Business Venturing, 18, 301–331.
• Denktaş Şakar, G. (2013). Gemi Brokerliğinde İlişki Pazarlaması, Denizcilik İşletmeleri Yönetimi İçinde, Editörler: A. G. Cerit, A. Deveci, S. Esmer, İstanbul: Beta Basım.
• Ferguson, C.H. (1990), Computers and the coming of the US keiretsu, Harvard Business Review, 68(4), 55-70.
• Garavan, T. N. (2007). A strategic perspective on human resource development. Advances in Developing Human Resources, 9(1), 11-30.
• Grant, R. M. (1991). The resource-based theory of competitive advantage: implications for strategy formulation. California Management Review, 33(3), 115-124
• Grant RM. (1996). Toward a knowledge-based theory of the firm. Strategic Management Journal, Winter Special Issue 17, 109–122.
• Grönroos, C., (1996). Relationship Marketing: Strategic and Tactical Implications. Management Decision, 34(3), 5-14.
• Hwang, K.-K. (1987), Face and favor: the Chinese power game. American Journal of Sociology, 92(4), 944-74.
• İçöz, O. (2006). Seyahat Acentaları ve Tur Operatörlüğü Yönetimi, Ankara: Turhan Kitabevi.
• Jütter, U. ve Wehrli, H. P. (1994). Relationship Marketing from a Value System Perspective. International Jaurnal of Service Industry Management, 5, 54-73.
• Kogut B, Zander U. 1992. Knowledge of the firm, combinative capabilities, and the replication of technology. Organization Science, 3, 383–397.
• Kotler, P ve Armstrong, G. (2012). Principles of Marketing. New Jersey: Pearson Education.
• Lages, L., Silva, G., Styles, C., ve Pereira, Z. (2009). The NEP scale: A measure of network export performance. International Business Review, 18(4), 344–356.
• Lesser, E.L. (2000). “Leveraging social capital in organizations”, in Lesser, E.L. (Ed.), Knowledge and Social Capital: Foundations and Applications, pp.3-16.Butterworth-Heinemann, Woburn, MA.
• Lingreen, A. (2001). A Framework for Studying Relationship Marketing. Journal of Marketing, 58,July, 28-30.
• Malley, L. ve Prothero, A. (2004). Beyond the Frills of Relationship Marketing. Journal of Business Research, 57, 1286-1294.
• Marzo, M., Pedraja, M. ve Riverra, M. (2004). The Benefits of Relationship Marketing for the Consumer and for the Fashion Retailers. Journal of Fashion Marketing and Management, 8, 425-436.
• Mc Allister D. J. (1995). Affect and Cognition-Based Trust as Foundatitions for Interpersonal Cooperation in Organizations. Academy of Management Journal, 38(1), 24-60.
• Moran, P., ve Ghoshal, S. (1996). Value creation by firms. In Academy of Management Proceedings, (1), 41-45.
• Morgan, R. M. ve Hunt, S. D. (1994). The Commitment-Trust Theory of Relationship Marketing. Journal of Marketing, 58, 22-28.
• Nahapiet, J., ve Ghoshal, S. (1998). Social capital, intellectual capital, and the organizational advantage. Academy of Management Review, 23(2), 242-266
• Okpara, J. (2009). Strategic choices, export orientation and export performance of SMEs in Nigeria. Management Decision, 47(8),1281–1299.
• Paliszkiewicz, J.L., (2011). Trust And Knowledge Sharing A Critical Combination, Polish Association For Knowledge Management Series: Studies & Proceedings, 42, 168-175.
• Parayitam, S. ve Guru-Gharana, K. (2010). Economics of Resource Based and Dynamic Capabilities View: A Contemporary Framework. Academy of Strategic Management Journal, 9(1), 83-93
• Paxton, P. (1999). Is Social Capital Declining in the United States? A Multiple Indicator Assessment, American Journal of Sociology, 5(1), 88-127.
• Putnam, R. D. (1993). Making Democracy Work. Civic Traditions in Modern Italy, Princeton.
• Ravald, A. ve Grönroos, C., (1996). The Value Concept And Relationship Marketing, European Journal of Marketing, 30(2), 19-30.
• Reichheld, F. F. (1992). Loyalty-based management. Harvard business review,71(2), 64-73.
• Rouzies D., ve Hulland J, (2014). Does marketing and sales integration always pay off? Evidence from a social capital perspective. Journal of the Academic Marketing Science, 42, 511–527
• Sager J, Ferris G. (1986). Personality and salesforce selection in the pharmaceutical industry. Industrial Marketing Management, 15, 319-324.
• Selnes, F. (1998). Antecedents and Consequences of Trust and Satisfaction in Buyer-Seller Relationships. European Journal of Marketing, 32(3/4), 305-322.
• Sin, L., Tse, A., Yau, O., Lee, J. ve Chow, R. (2002). The Effect of Relationship Marketing Orientation on Business Performance in a Service-oriented Economy. Journal of Service Marketing, 16(7), 656-676.
• Sujan, H., Sujan, M., ve Bettman, J. R. (1988). Knowledge structure differences between more effective and less effective salespeople. Journal of Marketing Research, 25(1), 81-86.
• Tandoğan, V.U. (1996). Yat Turizmi Talebi ve Türkiye’de Yat Turizmine ve İşletmeciliğine Analitik Bir Yaklaşım. Yayımlanmamış Doktora Tezi. İzmir: Dokuz Eylül Üniversitesi Sosyal Bilimler Enstitüsü.
• Temple, J. (2000). Growth Effect of Education on Social Capital in the OECD Countries. OECD Working Paper, No: 00/36.
• Tiwana A., (2002). The Knowledge Toolkit, Pearson, Upper Saddle River, New Jersey.
• Tsai, W., ve Ghoshal, S. (1998). Social capital and value creation: The role of intrafirm networks. Academy of Management Journal, 41(4), 464-476.
• Wernerfelt, B. (1984). A resourcebased view of the firm. Strategic Management Journal, 5(2), 171-175.
• Wright P. M., Dunford B. B., ve Snell S. A. (2001). Human resources and the resource based view of the firm. Journal of Management, 27, 701-721.
• Yang J., Alejandro T.G.B. ve Boles J.S., (2011), The role of social capital and knowledge transfer in selling center performance. Journal of Business & Industrial Marketing, 26(3), 152-161.
• Zineldin, M. (2000). Beyond Relationship Marketing: Technolojicalship Marketing. Marketing Intelligence and Planning, 18, 9-23.