UYGULAMALI BİLİŞİM TEKNOLOJİSİ PROJELERİNDE ENTEGRASYON YÖNETİMİNİN KULANIMI VE CIGNA VAKASI

Ocak 2002’de, “Cigna Healthcare” şirketi, 1998’in sonunda CIO olarak şirketin başına getirilen Andrea Anania yönetiminde, 1 trilyon dolar bütçe ile bilişim teknolojilerinde yenilenmeye gitti. Ancak, bu plan istenilen düzeyde başarılı olamadı ve bunun sonucunda “Cigna Healthcare” milyonlarca müşterisini kaybetti. Şirket, 2002’de net 398 milyon dolar zarar etti ve stoklarında % 55 düşüş görüldü. Öte yandan, Amerika’da 365 bilişim teknolojisi yöneticisi ile yapılan bir anket çalışması sonucunda, bu yöneticilerin yürüttükleri 8380 projedeki başarı oranının sadece % 16,2 olduğu belirlenmiştir. Cigna projesinin başarısızlıkla sonuçlanmasında ve bilişim teknolojisi projelerinin başarı oranının bu kadar düşük olmasının arkasında yatan temel neden, entegrasyon yönetiminin gerektiği gibi kullanılamamasıdır. Bu çalışmanın amacı, entegrasyon yönetiminin uygulamalı bilişim teknolojisi projelerinde kullanımının önemini ortaya çıkarmaktır

Anahtar Kelimeler:

Cigna, entegrasyon yönetimi, bilişim teknolojisi, proje

USAGE OF INTEGRATION MANAGEMENT IN INFORMATION TECHNOLOGY APPLICATION PROJECTS WITH A CASE STUDY CALLED CIGNA

In January 2002, Cigna HealthCare budgeted $1 billion dollar to renovate information technology by the control of its new CIO and executive vice president of systems, Andrea Anania, who was promoted this position near end of 1998. However, this plan did not go so smoothly and the Cigna lost a million of its customers; moreover, their statement shows $398 million net loss for the year 2002 while their stocks went down fifty five percent. In addition, the Standish Group surveyed 365 information technology executive managers in the United States who managed more than 8380 information technology application projects. Their study reported that the overall success rate of information technology projects was only 16.2 percent. The main reason behind this low percentage and fail of the Cigna case is mostly not using integration management properly. The aim of this study is to expose the essential usage of Integration management on information technology application projects

Keywords:

Cigna, integration management, information technology and project,

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