ÜRDÜRÜLEBİLİR KALİTE ALGISI ve İŞ PERFORMANSI: ÇALIŞMAYA TUTKUNLUĞUN ARACI ROLÜ

Bu çalışmanın amacı, sürdürülebilir kalite algısının iş performansı üzerindeki etkisini belirlemek ve çalışmayatutkunluğun bu etkideki aracı rolünü ortaya çıkarmaktır. Araştırmanın örneklemini İstanbul’da toplumsal vekişisel hizmet sektöründe çalışan 202 kişi oluşturmuştur. Veriler çevrimiçi anket yöntemi ile 2017 yılı içerisindetoplanmıştır. Verilerin analizinde yapısal eşitlik analizi kullanılmıştır. Öncelikle ölçeklerin Doğrulayıcı FaktörAnalizi ile geçerliliği test edilmiştir. Ardından araştırma modeli yapısal eşitlik programı olan AMOS 22 ile testedilmiştir. Analiz sonucuna göre sürdürülebilir kalite algısı iş performansını hem doğrudan hem de çalışmayatutkunluk aracılığı ile dolaylı olarak etkilemektedir. Sürdürülebilir kalite algısı ile iş görenlerin çalışmayatutkunluk düzeyi ve iş performansı düzeyi yakından ilişkilidir.

SUSTAINABLE QUALITY PERCEPTION AND JOB PERFORMANCE: THE MEDIATING ROLE OF WORK ENGAGEMENT

The aim of this study is to determine the effect of sustainable quality perception on job performance and to test the mediating role of work engagement in this relation. The sample of the study was consisting of 202 people working in the social and personal services sector in Istanbul. The data were collected in 2017 by the online survey method. To analyze the research’s data structural equation analysis was used. First of all, the validity of the scales with confirmatory factor analysis was tested. The research model was then tested with the structural equation program AMOS 22. According to the results of the analyses, the sustainable quality perception directly and indirectly effects job performance via work engagement. The level of work engagement and the level of work performance are closely related to the sustainable quality perception.

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