İş Sürekliliği Yönetiminde Kritik Başarı Faktörlerinin AHP Yöntemi ile Önceliklendirilmesi

İş sürekliliği planlaması, işletmelerin herhangi bir felaket veya iş kesintisi anında sahip olduğu varlıkları korumasını amaçlayan ve kabul edilebilir bir seviyede hizmet vermeye devam etmesini sağlayan süreçlerin yönetimidir. Kritik başarı faktörleri (KBF) ise, işletme süreçlerinin başarılı olması için olmazsa olmaz faktörler olarak tanımlanabilmektedir. Bu çalışmada, ilk olarak iş sürekliliği yönetimindeki KBF’lerin önceliklerini ortaya koyacak şekilde bir anket hazırlanmıştır. Daha sonra, AHP (Analitik Hiyerarşi Prosesi) modeli için ana ve alt kriterlerden oluşan hiyerarşik yapı geliştirilmiştir. İlgili ankette; planlama, tedbir, sorumluluk olmak üzere üç adet ana kriter ele alınırken, on üç adet alt kriter incelenmiştir. Karar alternatifleri olarak altı adet KBF belirlenmiştir: üst yönetim desteği, iş etki ve risk analizi, teknolojik altyapı, eğitim ve bilgilendirme, metodoloji, sürdürülebilirlik proje yönetimi.

Prioritization of Critical Success Factors in Business Continuity Management with AHP Method

Business continuity planning is a management of processes that ensure services to business partners at an acceptable level and protect assets during the event of a disaster or business interruption. Critical success factors (CSFs) can be defined as essential factors for successful business operations. In this study, firstly, a survey was prepared to set the priorities of critical success factors in business continuity management. Subsequently, a hierarchical structure for the AHP model including main and sub criteria was developed. In the survey; three main criteria as planning, precaution and responsibility, and thirteen sub-criteria were examined. Six CSFs have been identified in business continuity management as decision alternatives: top management support, business impact and risk analysis, technological infrastructure, education, methodology and project managament, sustainability. With this model, which enables prioritization of CSFs in business continuity management using both qualitative and quantitative ata with AHP technique, it is seen that the first priority critical success factor is the methodology and project management factor.

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