INVESTIGATING THE ROLE OF JOB SATISFACTION: DOES IT ACT AS A MODERATOR OR MEDIATOR BETWEEN ORGANIZATIONAL IDENTIFICATION AND WORK ENGAGEMENT?

This study extends Social Identity Theory by examining the link between organizational identification (OI) and work engagement (WE) through enhanced job satisfaction (JS) and testing it in a non-US environment, which makes contribution to the literature. The study was conducted on a large sample (527) of Turkish blue and white-collar employees from business units of 15 independent companies from 10 different industry types and data was analyzed with Structural Equation Modelling. The results showed that organizational identification is positively related with work engagement. Job satisfaction did not moderate the relationship between OI and WE, but it mediated 54 % of the effect of OI and thus, confirmed the applicability of Social Identitiy Theory in a Turkish context. Results revealed that a sense of identification may be a precondition for work engagement; but it is the mediating effect of job satisfaction, which enhances this relationship.

İŞ TATMİNİ ÖRGÜTSEL KİMLİK VE İŞE TUTKUNLUK ARASINDA ARACI DEĞİŞKEN OLARAK MI DÜZENLEYİCİ DEĞİŞKEN OLARAK MI ROL ALMAKTADIR?

Bu çalışma, artan iş doyumunun örgütsel kimlik ve işe tutkunluk arasındaki ilişkiye etkisiniSosyal Kimlik Teorisi bağlamında incelemekte ve bu ilişkiyi ABD dışında bir çevrede test ederek literatüre katkı sunmaktadır. Çalışma 10 farklı endüstride faaliyet gösteren 15 işletmeden beyaz ve mavi yakalı toplam 527çalışanı kapsayan geniş bir örneklem üzerinde test edilmiş ve veriler Yapısal Eşitlik Modellemesi ile analiz edilmiştir. Bulgular, örgütsel kimliğin işe adanma ile pozitif ilişkili olduğunu göstermiştir. İş doyumu örgütsel kimlik ile işe adanma arasındaki ilişkiyi düzenleyici değişken olarak yer almamış, aracı değişken olarak ilişkinin %54’ünü açıklamış ve böylece Sosyal Kimlik Teorisinin Türkiye’deki bir örneklem üzerinde geçerli olduğunu ispatlamıştır. Sonuçlar, kimlik hissinin işe adanma konusunda bir ön koşul olduğunu fakat bunu güçlendiren değişkenin iş doyumu olduğunu göstermiştir.

___

Abraham, S. (2012). Job Satisfaction as an Antecedent to Employee Engagement. SIES Journal of Management, 8(2), 27–36.

Ashforth, B. E., & Mael, F. (1989). Social Identity Theory and the Organization. Academy of Management Review, 14(1), 20–39. https://doi.org/10.5465/amr.1989.4278999

Avery, D. R., McKay, P. F., & Wilson, D. C. (2007). Engaging the Aging Workforce: The Relationship Between Perceived Age Similarity, Satisfaction With Coworkers, and Employee Engagement. Journal of Applied Psychology, 92(6), 1542–1556. https://doi.org/10.1037/0021-9010.92.6.1542

Bakker, A. B., & Schaufeli, W. B. (2008). Positive Organizational Behavior: Engaged Employees in Flourishing Organizations. Journal of Organizational Behavior, 29(2), 147–154. https://doi.org/doi:10.1002/job.515

Baumruk, R. (2004). The Missing Link : The Role of Employee Engagement in Business Success. Workspan; ABI/ INFORM, 47, 48–52. https://doi.org/10.1007/s13398-014-0173-7.2

Bernstein, D. A., & Nash, P. W. (2008). Essentials of Psychology. Boston, MA: Houghton Mifflin.

Boroş, S. (2008). Organizational Identification : Theoretical and Empirical Analyses of Competing Conceptualizations. Cognitie, Creier, Comportament / Cognition, Brain, Behavior, 12(1), 1–27.

Cartwright, S., & Holmes, N. (2006). The Meaning of Work: The Challenge of Regaining Employee Engagement and Reducing Cynicism. Human Resource Management Review, 16(2), 199–208. https://doi.org/10.1016/j.hrmr.2006.03.012

Cohen, J. (1988). Statistical Power Analysis for the Behavioral Sciences. Hillsdale, N.J., US: Lawrence Erlbaum Associates.

Dutton, J. E., Dukerich, J. M., & Harquail, C. V. (1994). Organizational Images and Member Identification. Administrative Science Quarterly, 39(2), 239. https://doi.org/10.2307/2393235

Edwards, M. R., & Peccei, R. (2007). Organizational Identification: Development and Testing of a Conceptually Grounded Measure. European Journal of Work and Organizational Psychology, 16(1), 25–57. https://doi.org/10.1080/13594320601088195

Frank, F., Finnegan, R., & Taylor, C. (2004). The Race for Talent: Retaining and Engaging Workers in the 21st Century. Human Resource Planning, 27(3), 12–25.

Gottfredson, G. D., & Holland, J. L. (1990). A Longitudinal Test of the Influence of Congruence: Job Satisfaction, Competency Utilization, and Counterproductive Behavior. Journal of Counseling Psychology, 37(4), 389–398. https://doi.org/10.1037/0022-0167.37.4.389

Gümüş, M., Hamarat, B., Çolak, E., & Duran, E. (2012). Organizational and Occupational Identification: Relations to Teacher Satisfaction and Intention to Early Retirement. Career Development International, 17(4), 300– 313. https://doi.org/10.1108/13620431211255806

Harter, J. K., Schmidt, F. L., & Hayes, T. L. (2002). Business-Unit-Level Relationship between Employee Satisfaction, Employee Engagement, and Business Outcomes A Meta-Analysis. Journal of Applied Psychology, 87(2), 268–279. https://doi.org/10.1037/0021-9010.87.2.268

Hulin, C. L., & Judge, T. A. (2003). Job Attitudes. In W. C. Borman, D. R. Ilgen, & R. Klimoski (Eds.), Handbook of Psychology, Volume 12: Industrial and Organizational Psychology (pp. 255–276). New Jersey, US: John Wiley & Sons Inc. https://doi.org/doi:10.1002/0471264385.wei1211

Kahn, W. A. (1990). Psychological Conditions of Personal Engagement and Disengagement at Work. Academy of Management Journal, 33(4), 692–724. https://doi.org/10.2307/256287

Kaiser, H. F. (1974). An Index of Factorial Simplicity. Psychometrika, 39(1), 31–36. https://doi.org/10.1007/BF02291575

Karanika-Murray, M., Duncan, N., Pontes, H. M., & Griffiths, M. D. (2015). Organizational Identification, Work engagement, and Job Satisfaction. Journal of Managerial Psychology, 30(8), 1019–1033. https://doi.org/10.1108/JMP-11-2013-0359

Locke, E. A. (1976). The Nature and Causes of Job Satisfaction. In Handbook of Industrial and Organizational Psychology (pp. 1297–1350). Chicago, US: Rand McNally College Pub. Co.

Mael, F., & Ashforth, B. E. (1992). Alumni and Their Alma Mater: a Partial Test of the Reformulated Model of Organizational Identification. Journal of Organizational Behavior, 13(2), 103–123. https://doi.org/10.1002/job.4030130202

March, J. G., & Simon, H. A. (1958). Organizations. New York, US: Wiley.

Mauno, S., Kinnunen, U., & Ruokolainen, M. (2006). Exploring Work- and Organization-Based Resources as Moderators Between Work–Family Conflict, Well-Being, and Job Attitudes. Work & Stress, 20(3), 210– 233. https://doi.org/10.1080/02678370600999969

Maylett, T. M., & Riboldi, J. M. (2008). The Three Essential Components of Employee Engagement (Whitepaper). Retrieved from https://tr.scribd.com/document/66411061/Decision-Wise-Whitepaper-3-Essential-Components-of-Employee-Engagemen

Ötken, A. B., & Erben, G. S. (2010). Investigating the Relationship Between Organizational Identification and Work Engagement and the Role of Supervisor Support. Gazi Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi, 12(2), 93–118.

Penna. (2005). Meaning at Work (Research Report - Coord. Trevor Lambert). London, UK. Retrieved from https://www.ciodevelopment.com/wp-content/uploads/2011/10/2006-10-08-08-36-31_Penna-Meaning-at-Work-Report.pdf

R Core Team. (2018). R: A Language and Environment for Statistical Computing. R Foundation for Statistical Computing. Vienna, Austria. Retrieved from http://www.r-project.org/

Revelle, W. (2018). psych: Procedures for Psychological, Psychometric, and Personality Research. Northwestern University. Evanston, Illinois, US. Retrieved from https://cran.r-project.org/package=psych

Rich, B. L., Lepine, J. A., & Crawford, E. R. (2010). Job Engagement: Antecedents and Effects on Job Performance. Academy of Management Journal, 53(3), 617–635. https://doi.org/10.5465/amj.2010.51468988

Richman, A. (2006). Everyone Wants an Engaged Workforce How Can You Create It. Workspan, 49(1), 36–39.

Riketta, M. (2005). Organizational identification: A meta-analysis. Journal of Vocational Behavior, 66(2), 358– 384. https://doi.org/10.1016/J.JVB.2004.05.005

Ringle, C. M., Wende, S., & Will, A. (2015). Smart PLS. SmartPLS GmbH. Bönningstedt, DE. Retrieved from http://www.smartpls.de

Robinson, D., Perryman, S. P., & Hayday, S. (2004). IES Report 408: The Drivers of Employee Engagement. . Institute for Employment Studies Report. Brighton, UK : Institute for Employment Studies. Retrieved from https://www.employment-studies.co.uk/system/files/resources/files/408.pdf

Salanova, M., Agut, S., & Peiró, J. M. (2005). Linking Organizational Resources and Work Engagement to Employee Performance and Customer Loyalty: The Mediation of Service Climate. Journal of Applied Psychology. https://doi.org/10.1037/0021-9010.90.6.1217

Salanova, M., Llorens, S., & Schaufeli, W. B. (2011). “Yes, I Can, I Feel Good, and I Just Do It!” On Gain Cycles and Spirals of Efficacy Beliefs, Affect, and Engagement. Applied Psychology, 60(2), 255–285. https://doi.org/10.1111/j.1464-0597.2010.00435.x

Schaufeli, W. B., & Bakker, A. B. (2010). Defining and Measuring Work Engagement: Bringing Clarity to the Concept. In A. B. Bakker & M. P. Leiter (Eds.), Work Engagement: A Handbook of Essential Theory and Research (pp. 10–24). New York, NY, US: Psychology Press, Taylor & Francis Group. https://doi.org/10.4324/9780203853047

Schaufeli, W. B., Salanova, M., González-Romá, V., & Bakker, A. B. (2002). The Measurement of Engagement and Burnout: A Two Sample Confirmatory Factor Analytic Approach. Journal of Happiness Studies: An Interdisciplinary Forum on Subjective Well-Being, 3(1), 71–92. https://doi.org/10.1023/A:1015630930326

Shaw, K. (2005). An Engagement Strategy Process for Communicators. Strategic Communication Management, 9(3), 26–29.

Simpson, M. R. (2009). Predictors of Work Engagement Among Medical-Surgical Registered Nurses. Western Journal of Nursing Research, 31(1), 44–65. https://doi.org/10.1177/0193945908319993

Spector, P. E. (1997). Job Satisfaction: Application, Assessment, Causes, and Consequences. California, US: SAGE Publications, Inc. https://doi.org/10.4135/9781452231549

Spector, P. E. (2006). Method Variance in Organizational Research. Organizational Research Methods, 9(2), 221– 232. https://doi.org/10.1177/1094428105284955

Tajfel, H. (1982). Social Psychology of Intergroup Relations. Annual Review of Psychology, 33(1), 1–39. https://doi.org/10.1146/annurev.ps.33.020182.000245

Tajfel, H., & Turner, J. C. (2004). The Social Identity Theory of Intergroup Behavior. In J. T. Jost & J. Sidanius (Eds.), Political Psychology (In Series of Key Readings in Social Psychology) (pp. 276–293). New York, NY, US: Psychology Press.

Tiwari, S. (2011). Employee Engagement - The Key to Organizational Success. In 10th International Conference on Operations and Quantitative Management (pp. 311–328). Nashik, India.

Van Bogaert, P., Clarke, S., Willems, R., & Mondelaers, M. (2013). Staff Engagement as a Target for Managing Work Environments in Psychiatric Hospitals: Implications for Workforce Stability and Quality of Care. Journal of Clinical Nursing, 22(11–12), 1717–1728. https://doi.org/10.1111/j.1365-2702.2012.04341.x

Van Dick, R., Christ, O., Stellmacher, J., Wagner, U., Ahlswede, O., Grubba, C., … Tissington, P. A. (2004). Should I Stay or Should I Go? Explaining Turnover Intentions with Organizational Identification and Job Satisfaction. British Journal of Management, 15(4), 351–360. https://doi.org/10.1111/j.1467-8551.2004.00424.x

Weiss, H. M. (2002). Deconstructing Job Satisfaction: Separating Evaluations, Beliefs and Affective Experiences. Human Resource Management Review, 12(2), 173–194. https://doi.org/10.1016/S1053-4822(02)00045-1

Wright, T. A., & Cropanzano, R. (2000). Psychological Well-Being and Job Satisfaction as Predictors of Job Performance. Journal of Occupational Health Psychology, 5(1), 84–94. https://doi.org/10.1037/1076-8998.5.1.84

Yalabik, Z. Y., Popaitoon, P., Chowne, J. A., & Rayton, B. A. (2013). Work Engagement as a Mediator Between Employee Attitudes and Outcomes. The International Journal of Human Resource Management, 24(14), 2799–2823. https://doi.org/10.1080/09585192.2013.763844
Business and Management Studies: An International Journal-Cover
  • ISSN: 2148-2586
  • Yayın Aralığı: Yılda 4 Sayı
  • Başlangıç: 2013
  • Yayıncı: ACC Publishing