Cemre Çise KADIOĞLU

5021

ÇEVRİMİÇİ UYUŞMAZLIK ÇÖZÜM YÖNTEMLERİ VE SINIR ÖTESİ İŞLETMEDEN TÜKETİCİYE ELEKTRONİK TİCARET UYUŞMAZLIKLARINDA ÇEVRİMİÇİ TAHKİMİN TÜRKİYE’DE UYGULANMASI

Tarafların başvurabilecekleri etkili hukuki yolun bulunmaması, işletmeden tüketiciye elektronik ticaretin gelişmesine engel olmaktadır. Çevrimiçi uyuşmazlık çözüm yolları tüketicilerin sınır ötesi elektronik ticarete olan güvenlerini artırarak daha güvenilir bir pazar oluşturmak adına seçenek sunmaktadır. Çevrimiçi uyuşmazlık çözüm yollarının benimsenmesi, dünyada en çok internet kullanıcısının olduğu ülkelerden biri olan Türkiye’nin daha çok işletme ve tüketiciyi çekmesini sağlayabilecektir. Diğer çevrimiçi uyuşmazlık çözüm yollarına kıyasla Türkiye’de çevrimiçi tahkimin uygulanması tahkim kanunlarının uluslararası standartlara uygun olması; diğer yöntemlerin benimsenmesini zorlaştıran kültürel ve teknolojik engellerin olması nedeniyle daha kolay olacaktır. Çevrimiçi tahkimin önünde de tahkime elverişlilik, tenfiz ve tahkim yerinin belirlenmesi gibi sorunlar bulunmaktadır. Bu sorunlar mahkemelerin kanunları tüketici yararına yorumlamaya çalışmalarından kaynaklanmaktadır. Çevrimiçi tahkim, tüketici yanlısı bir yöntem olduğundan Türk mahkemelerinin yorumlarını ve bakış açılarını değiştirmelerini gerektirmektedir. Bu uyuşmazlık çözüm yöntemini teşvik etmek için tahkim kuruluşları kendi kuralları uyarınca çevrimiçi tahkimi destekleyebilirler. Sınır ötesinde bulunan tüketicilerin bu kurumlara erişimini artırmak için Türkiye’nin Avrupa Birliği’nin sağladığı çevrimiçi uyuşmazlık çözüm platformuna katılımını sağlamak yönünde müzakerelerin ilerletilmesi gerekmektedir.
Anahtar Kelimeler:

Çevrimiçi Uyuşmazlık Çözüm Yöntemleri, Çevrimiçi Tahkim, İşletmeden Tüketiciye, Elektronik Ticaret, Sınır Ötesi

BRICKS AND CLICKS: ONLINE DISPUTE RESOLUTION MECHANISMS AND IMPLEMENTATION OF ONLINE ARBITRATION IN TURKEY FOR CROSS-BORDER BUSINESS TO CONSUMER E-COMMERCE DISPUTES

The lack of effective legal remedies builds barriers before business to consumer (hereinafter B2C) electronic commerce. In this regard, online dispute resolution (hereinafter ODR) mechanisms remedy this need through offering alternative ways to craft a more reliable market by increasing the confidence of consumers to enter into cross-border electronic commerce. With this feature, ODR mechanisms accord Turkey valuable opportunities to attract more businesses and consumers. Particularly, within the ambit of arbitration, online arbitration may be more easily implemented in Turkey because the current arbitration regulations of the country satisfy the necessity international standards that are sought for efficient and efficacious arbitration procedure. There are, of course, some challenges to online arbitration, such as arbitrability, enforceability, and determining a lex arbitri. These issues mainly arise out of courts’ efforts to interpret laws in a way most favorable to consumers. As an initial step to promote online arbitration, arbitral institutions may incentivize this mechanism via their rules. Further, to broaden the scope of Turkish institutions’ availability to cross-border users, negotiations for Turkey’s accession to ODR platform provided within the European Union should be furthered.
Keywords:

Online Dispute Resolution, Online Arbitration, Business to Consumer, Electronic Commerce, Cross-Border,

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Bilişim Hukuku Dergisi-Cover
  • Yayın Aralığı: Yılda 2 Sayı
  • Başlangıç: 2019
  • Yayıncı: ASBÜ HUKUK FAKÜLTESİ DEKANLIĞI
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