___

• Ai, Chunrong and David E.M. Sappington (2005) “Reviewing the Impact of Incentive Regulation on U.S. Telephone Service Quality”, Utilities Policy, 13(3), p. 201-210.
• Akbaba, Atilla (2006) “Measuring Service Quality in the Hotel Industry: A Study in a Business Hotel in Turkey”, Hospitality Management, 25(2), p. 170-192.
• Andaleeb, Syed Saad and Amiya K. Basu (1998) “Do Warranties Influence Perceptions of Service Quality?: A Study of the Automobile Repair and Service Industry”, Journal of Retailing and Consumer Services, 5(2), p. 87-91.
• Brady, Michael K. and Jr. Joseph Cronin (2001) “Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach”, Journal of Marketing, 65(3), p. 34-49. Briggs, Senga, Jean Sutherland and Siobhan Drummond (2007) “Are Hotels Serving Quality? An Exploratory Study of Service Quality in the Scottish Hotel Sector”, Tourism Management, 28(4), p. 1006-1019.
• Brown, Lawrence A. and Eric G. Moore (1970) “The Inter-Urban Migration Process: A Perspective”, Human Geography, 52(1), p. 1-13.
• Caro, Laura Martinez and Jose Antonio Martinez García (2007) “Measuring Perceived Service Quality in Urgent Transport Service”, Journal of Retailing and Consumer Services, 14(1), p. 60-72.
• Cerit, Ayşe Güldem (2001) “Bölgesel Kalkinma ve Pazarlamada Halkla Iliskiler: İzmir Limanı için bir Odak Grup Araştırması (Regional Development and Marketing Public Relations: A Focus Group Discussion for the Port of Izmir)”, 6. Ulusal Pazarlama Kongresi (6th National Marketing Congress) Proceedings, Atatürk Üniversitesi Iktisadi ve Idari Bilimler Fakültesi Publication, 28 June-1 July 2001, Erzurum, p. 267-279.
• Chang, Yu-Hern and Chung-Hsing Yeh (2006) “A Survey Analysis of Service Quality for Domestic Airlines”, European Journal of Operational Research, 139(1), p. 166-177.
• Chen, Fang-Yuan and Yu-Hern Chang (2005) “Examining Airline Service Quality from a Process Perspective”, Journal of Air Transport Management, 11(2), p. 79-87.
• Chen, Ching-Fu (2008) “Investigating Structural Relationships Between Service Quality, Perceived Value, Satisfaction, and Behavioral Intentions for Air Passengers: Evidence from Taiwan”, Transportation Research Part A: Policy and Practice, 42(4), p. 709-717.
• Chen, Kee-Kuo , Ching-Ter Chang and Cheng-Sheng Lai (2009) “Service Quality Gaps of Business Customers In the Shipping Industry”, Transportation Research Part E: Logistics and Transportation Review, 45(1), p. 222-237.
• Chowdhary, Nimit and Monika Prakash (2007) “Prioritizing Service Quality Dimensions”, Managing Service Quality, 17 (5), p. 493-509.
• Choudhury, Koushiki (2008) “Service Quality: Insights from the Indian Banking Scenario”, Australasian Marketing Journal (AMJ), 16 (1), p. 48-61.
• Ekinci, Yüksel, Popi Prokopaki and Cihan Cobanoglu (2003) “Service Quality in Cretan Accommodations: Marketing Strategies for the UK Holiday Market”, International Journal of Hospitality Management, 22(1), p. 47-66.
• Fokkema, Tineke, Jenny Grieve and Peter Nijkamp (1996) “Big Cities, Big Problems: Reason for the Elderly to Move?, Urban studies, 33(2), p. 353-377.
• Garrison, M. E. Betsy, Sarah H. Pierce, Pamela A. Monroe, P. A., Diana D. Sasser, Ammy C. Shaffer, and Lydia B. Blalock (1999) “Focus Group Discussions: Three Examples from Family and Consumer Science Research”, Family&Consumer Sciences Research Journal, 27(4), p. 428-450. Gayle, Vernon, Paul Boyle, Robin Flowerdew and Andrew Cullis (2008) “Family Migration and Social Stratification”, International Journal of Sociology and Social Policy, 28(7/8), p. 293-303.
• Ha, Jooyeon and SooCheong (Shawn) Jang (2010) “Effects of Service Quality and Food Quality: the Moderating Role of Atmospherics in an Ethnic Restaurant Segment”, International Journal of Hospitality Management, 29(3), p. 520-529.
• Hall, P. (1966) “Some Clinical Aspects of Moving House as an Apparent Precipitant of Psychiatric Symptoms”, Journal of Psychosomatic Research, 10(1), p. 59-70.
• Hansen, Eigil Boll and Georg Gottschalk (2006) “What Makes Older People Consider Moving House and What Makes Them Move?”, Housing, Theory and Society, 23(1), p. 34-54.
• Haywood, K. Michael (1983) “Assessing the Quality of Hospitality Services”, International Journal of Hospitality Management, 2 (4), p. 165-177.
• Ho, Chaang-Iuan and Yi-Ling Lee (2007) “The Development of an E-Travel Service Quality Scale”, Tourism Management, 28(6), p. 1434-1449.
• Hutter, Hans-Peter, Hanns Moshammer, Peter Wallner, Bernhard Damberger, Peter Tappler and Michael Kundi (2006) “Health Complaints and Annoyances After Moving Into a New Office Building: A Multidisciplinary Approach Including Analysis of Questionnaires, Air and House Dust Samples”, International Journal of Hygiene and Environmental Health, Irolis (2010), “Moving House, Take the Headache From Moving House and Domestic Removals”, http://www.irolisremovals.com/Office-Move.html, Access date: September the 1st 2010.
• Karatepe, Osman M., Ugur Yavas and Emin Babakus (2005) “Measuring Service Quality of Banks: Scale Development and Validation”, Journal of Retailing and Consumer Services, 12(5), p. 373-383. Kirkman, Maggie, Deborah Keys, Daria Bodzak and Alina Turner (2010) ‘‘Are We Moving Again This Week?’’ Children’s Experiences of Homelessness in Victoria, Australia”, Social Science&Medicine, 70(7), p. 994-1001.
• Larsen, Morten Marott, Ninette Pilegaard and Jos Van Ommeren (2008) “Congestion and Residential Moving Behavior”, Regional Science and Urban Economics, 38(4), p. 378- 387.
• Lee, Mi Aie and Young-Hee Yom (2007) “A Comparative Study of Patients’ nd Nurses’ Perceptions of The Quality of Nursing Services, Satisfaction and Intent to Revisit the Hospital: A Questionnaire Survey”, International Journal of Nursing Studies, 44(4), p. 545- 555.
• Li, Link X. (1997) “Relationships Between Determinants of Hospital Quality Management and Service Quality Performance - A Path Analytic Model”, Omega, 25(5), p. 535-545.
• Lien, Nai-Hwa, Shu-Luan Kao (2008) “The Effects of Service Quality Dimensions on Customer Satisfaction Across Different Service Types: Alternative Differentiation as a Moderator” Advances in Consumer Research, 35(1), p. 522-526.
• Magi, Anne and Claes-Robert Julander (1996) “Perceived Service Quality and Customer Satisfaction in a Store Performance Framework : An Empirical Study of Swedish Grocery Retailers”, Journal of Retailing and Consumer Services, 3(1), p. 33-41.
• Martinez, Jose A. and Laura Martinez (2010) “Some Insights on Conceptualizing and Measuring Service Quality”, Journal of Retailing and Consumer Services, 17(1), p. 29-42.
• Metcalfe, Alan (2006) “It Was the Right Time to Do It’: Moving House, the Life-Course and Kairos”, Mobilities, 1(2), p. 43-260.
• Ministry of Transportation, Road Transport Act Numbered 4925,http://www.ubak.gov.tr, Access date: September the 1st 2010.
• Mears, Peter (1995) Quality Improvement Tools and Techniques, New York: McGraw -Hill Inc.
• Nathanail, Eftihia (2008) “Measuring The Quality of Service for Passengers on the Hellenic Railways”, Transportation Research Part A: Policy and Practice, 42(1), p. 48-66.
• Parasuraman, A. , Valarie A. Zeithaml and Leonard L. Berry (1985) “A Conceptual Model of Service Quality and Its Implications for Future Research”, Journal of Marketing, 49(4), p. 41-50.
• Parasuraman, A., Valarie A. Zeithaml and Leonard L. Berry (1988) “SERVQUAL: Multiple Item Scale for Measuring Consumer Perceptions of Service Quality”, Journal of Retaling, 64(1), p. 12-37.
• Parasuraman, A., Leonard L. Berry, Valarie A. Zeithaml (1991) “Refinement and Reassessment of the SERVQUAL Scale”, Journal of Retaling, 67(4), p. 420-450.
• Speare, Alden Jr. (1974) “Residential Satisfaction as an Intervening Variable in Residential Mobility”, Demography, 11(2), p. 173-188.
• Rahaman, Mohammad Mizenur and Ataur Rahman Md. Abdullah(2011) “Measuring Service Quality using SERVQUAL Model: A Study on PCBs (Private Commercial Banks) in Bangladesh”, Business Management Dynamics, 1(1),p. 01-11.
• Teng, Ching-I, Ching-Kang Ing, Hao-Yuan Chang and Kuo-Piao Chung (2007) “Development of Service Quality Scale for Surgical Hospitalization”, Journal of the Formosan Medical Association, 106(6), p. 475-484.
• Tsaur , Sheng-Hshiung and Yi-Chun Lin (2004) “Promoting Service Quality in Tourist Hotels: the Role of HRM Practices and Service Behavior”, Tourism Management, 25(4), p. 471-481.
• Van Blerk, Lorraine and Nicola Ansell (2006) “Imagining Migration: Placing Children’s Understanding of Moving House in Malawi and Lesotho”, Geoforum, 37(2), p. 256-272.
• Vazquez, Rodolfo, Ignacio A. Rodrıiguez-Del Bosque, Ana Ma Diaz and Agustin V Ruiz (2001) “Service Quality In Supermarket Retailing: Identifying Critical Service Experiences”, Journal of Retailing and Consumer Services, 8(1), p. 1-14.
• Wilkins, Hugh, Bill Merrilees and Carmel Herington (2007) “Towards an Understanding of Total Service Quality in Hotels”, International Journal of Hospitality Management, Wolpert, Julian (1965) “Behavioral Aspects of the Decision to Migrate”, Regional Science, 15(1), p. 159-169. Wolpert, Julian (1966) “Migration as an Adjustment to Environmental Stress, Journal of Social Issues, 22(4), p. 92-102.