Bir otomotiv yan sanayisinde IATF 16949: 2016 kalite yönetim sistemi standardının balanced scorecard modeli ile performans değerlendirmesi

Bu araştırmanın temel amacı otomotiv sektörüne özgü olan Kalite Yönetim Sistemi standardının eski versiyonu ISO/TS 16949: 2009’dan IATF 16949: 2016’a geçiş sırasında eklenen gerekliliklerin ve bunların işletmeye etkilerinin analiz edilmesidir. Ek olarak geçiş sonrasında işletmenin performans göstergelerindeki değişimin analiz edilmesi amaçlanmıştır. Performans takibi Balanced Scorecard modeli ile yapılmıştır. Nitel araştırma deseninin kullanıldığı araştırmada, analiz ve veri toplama süreci doküman inceleme ve görüşme yöntemleri ile gerçekleştirilmiştir. Şirketin üst düzey üç yöneticisi ile yapılan 14 adet görüşme, yarı yapılandırılmış görüşme yöntemi ile gerçekleştirilmiştir. Elde edilen veriler betimsel analiz tekniği ile analiz edilmiştir. Analiz sonucunda, yeni versiyon standartlara geçiş için kullanılması gereken tüm uygulamalar belirlenerek otomotiv sektörüne özgü olarak örneklendirilmiştir. GAP Analizi, SWOT Analizi, PESTEL ve PRIMO-F, Risk Analizi, İç Denetim ve Yönetim Gözden Geçirme Toplantıları hakkındaki gereklilikler işletmeye uygulanmıştır. Bu uygulanmanın, işletme performansının artışı ile pozitif yönlü bir ilişkisi olduğu belirlenmiştir. Takip edilen 24 adet performans göstergesi, Balanced Scorecard boyutlarına göre sınıflandırılmış ve misyon ile vizyona uygun olarak izlenmiştir. Çalışma sonuçlarına göre 22 göstergede pozitif yönlü iyileşme tespit edilmiştir. Tedarikçi PPM ve Numune gönderim performansı göstergelerinde ise çalışma öncesi ve sonrasında anlamlı bir değişiklik olmadığı saptanmıştır.

Anahtar Kelimeler:

IATF 16949, Revizyon Geçişi, Balanced Scorecard, Kalite Yönetim Sistemi

Performance Evaluation of the IATF 16949: 2016 Quality Management System in an Automotive Supplier with the Balanced Scorecard Model

It is aimed to analyze new requirements added during the transition from ISO / TS 16949: 2009 to IATF 16949: 2016 and their effects on the company. The improvements made during this revision continued with the analysis of the change in performance indicators for the company. Performance monitoring was carried out by the Balanced Scorecard model. Qualitative research design was used, the analysis and data collection process was completed with document review and interview methods. 14 interviews with three top executives of the company were conducted using the semi-structured interview technique. The obtained data was analyzed using the descriptive analysis technique. Requirements for GAP Analysis, SWOT Analysis, PESTEL and PRIMO-F methods, Risk Analysis, Internal Audit and Management Review Meetings were determined and applied to the business. It has been determined that the application of these methods has a positive relationship with the increase in business performance. The 24 performance indicators monitored by the company were classified according to the Balanced Scorecard and were determined and followed in accordance with the mission and vision. According to the results, it was determined that there are positive changes in 22 indicators. Also there was no significant change in the remaining two indicators before and after the study.

Keywords:

IATF 16949, Revision Transition, Balanced Scorecard, Quality Management System,

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