İNŞAAT SEKTÖRÜNDE İLETİŞİM TÜRLERİ VE İLETİŞİM KAYNAKLI SORUNLAR: KÜTAHYA ÖRNEĞİ

İletişim, bilgi ve anlayışın bir bireyden diğerine/diğerlerine aktarılması ve karşılıklı olarak anlaşılması süreci olarak tanımlanabilmektedir. Bütün iş alanları için olduğu gibi, yapım sektörü içinde başarılı olmanın en önde gelen koşullarından birinin etkili ve verimli bir iletişim sistemi kurulması olduğu ifade edilebilir. Bu çerçevede, yapı projeleri üretim sürecine uzmanlık alanı çok farklı ve çok sayıda paydaş dahil olmakta, projenin başarısı da bütün paydaşların uyumlu bir biçimde çalışmasına bağlı olmaktadır. Bu sürece etkili ve verimli bir iletişim sisteminin dahil olması her türlü yapı projesi için oldukça büyük önem taşımakta, paydaşların eşgüdümünü ve uyumlu bir biçimde çalışmasını kolaylaştırmaktadır. Araştırma kapsamında, iletişim düzeyinin büyük ölçekli projelerde kaçınılmaz olarak daha yüksek olacağı öngörülerek, küçük bir kentte küçük ölçekli projeler için iletişim düzeyinin belirlenmesi hedeflenmiştir. Araştırma süreci, daha çok küçük ölçekli projelerin yapıldığı küçük bir kent olan Kütahya’da yürütülmüştür. Veri toplama süreci, üç konut projesinin paydaşları arasında görüşme, gözlem ve anket yardımıyla tamamlanmıştır. Bu çalışma kapsamında inşaat sektöründe kullanılan iletişim araçları, inşaat ekibinin inşaat işinin çeşitli aşamalarında iletişime katkısı ve iletişim araçlarının inşaat proje performansı üzerindeki etkinliği değerlendirilmiştir. Elde edilen sonuçlara göre, temel iletişim konusu proje brifingi olup, paydaşlar arasında her düzeyde yoğun iletişim yürütüldüğü, özellikle plan yapmak için iletişim kurdukları ve yüz yüze toplantıları iletişim konusu olarak tercih ettikleri görülmektedir.

Anahtar Kelimeler:

İletişim, iletişim sorunları, inşaat sektörü, Kütahya, Türkiye, Communication, communication problems, construction industry, Kütahya, Turkey

COMMUNUCATION TYPES AND COMMUNICATION PROBLEMS IN THE CONSTRUCTION INDUSTRY: KÜTAHYA EXAMPLE

Communication can be defined as the process of transferring knowledge from one individual to another and mutual understanding. As in all business areas, it can be stated that one of the most important conditions for success in the construction industry is the establishment of an effective and efficient communication system. In this framework, many stakeholders from different areas of expertise are involved in the production process of construction projects, and the success of the project depends on the harmonious work of all stakeholders. The inclusion of an effective and efficient communication system in this process is of great importance for any building project, facilitating the coordination and harmonious work of stakeholders. Within the scope of the research, it is aimed to determine the level of communication for small-scale projects in a small city, with the prediction that the level of communication will inevitably be higher in large-scale projects. The research was conducted in Kütahya, which is a small city where mostly small-scale projects are carried. The data collection process was completed with the help of interviews, observations, and questionnaires among the stakeholders of three housing projects. Within the scope of this study, the communication tools used in the construction industry, the contribution of the construction team to communication at various stages of the construction work, and the effectiveness of the communication tools on the construction project performance were evaluated. According to the results obtained, the main communication subject is the project briefing, and they prefer face-to-face meetings as communication subjects, where intensive communication is carried out between the stakeholders at all levels, especially for making plans.

Keywords:

Communication, communication problems, construction industry, Kütahya, Turkey,

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