TÜRKİYE’DE TÜKETİCİLER İÇİN ADALETE ERİŞİM: ONLİNE UYUŞMAZLIK ÇÖZÜMÜ YOLUYLA TÜKETİCİ UYUŞMAZLIKLARININ ÇÖZÜMÜNÜ GELİŞTİRME İHTİYACI

Son yıllarda, tüketici harcamaları Gayri Safi Yurtiçi Hasıla (GSYH) içindeki en yüksek paya sahip olmaya başladı. Sürekli artan tüketici harcamaları, tüketici anlaşmazlıklarının ortaya çıkma olasılığını da artırmıştır. Türkiye'de dijitalleşmiş toplumumuzun gereksinimlerini karşılamak için Türk tüketici hukukunu Avrupa Birliği (AB) mevzuatı ile uyumlu hale getirmek için sürekli bir girişimde bulunulmuştur, ancak yine de gelişmiş tüketici haklarının korunmasına daha fazla ihtiyaç vardır. Bu makale, Türk Tüketici Hukuk Sistemi'nin güçlü ve zayıf yönlerini tartışmakta ve tüketicinin adalete erişiminin uygulanmasına yönelik hukuki yaklaşımı sorgulamaktadır. Bu makale, tüketici uyuşmazlıklarının çözümünü değerlendirmekte ve Türkiye tarafından öğrenilecek dersleri bulmak için AB tüketici çevrimiçi uyuşmazlık çözümü (ODR) rejimini analiz etmektedir. Çevrimiçi uyuşmazlık çözümünün ve bunun tüketici uyuşmazlıklarındaki uygulamasının ele alındığı bu çalışma, Türkiye'deki tüketici uyuşmazlıklarının çözümü için yeni bir yasal çerçeve tasarlamaya ve verimli bir ODR platformu oluşturmaya yönelik tavsiyelerde bulunmayı amaçlamaktadır.

Anahtar Kelimeler:

Adalete Erişim, Alternatif Uyuşmazlık Çözümü, Tüketici Uyuşmazlıkları, Tüketici Hakları, Çevrimiçi Uyuşmazlık Çözümü

ACCESS TO JUSTICE FOR CONSUMERS IN TURKEY: THE NEED FOR ENHANCING CONSUMER DISPUTE RESOLUTION THROUGH ONLINE DISPUTE RESOLUTION

In recent years, consumer spending has dominated the Gross Domestic Product (GDP). The continuously increasing consumer spending boosts the possibility of consumer disputes. In Turkey, there is still a need for enhanced consumer redress, although there is a continuing attempt to bring Turkish consumer law into line with the European Union (EU) legislation to meet the needs of our digitised society. This paper explores the powers and deficiencies of the Turkish Consumer Redress System and examines the judicial process to the implementation of consumer access to justice. This article evaluates the resolution of consumer disputes and analyses the EU ODR regime and best practices seeking for models to be followed by Turkey. The research of ODR and its applicability in consumer disputes proposes assembling instructions for outlining a new legal framework and establishing an effective ODR platform for resolving consumer disputes in Turkey.

Keywords:

Access to Justice, Alternative Dispute Resolution, Consumer Disputes, Consumer Rights, Online Dispute Resolution,

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