Fatih SEMERCİÖZ, Muhteşem BARAN, Elif KARABULUT, İşıl PEKDEMİR

DEĞİŞİM ve YENİ YÖNETİM UYGULAMALARI: ISO 9001 ve 9002 STANDARTLARI BELGESİNE SAHİP İŞLETMELER ÜZERİNE YAPILAN BİR ARAŞTIRMA

During the last decade, the rapid economical changes in the business life had a great impact on the organizations. The factors like globalization, technological innovations, prevailing importance of human resources and competitive conditions have immensely influenced the organizations in Turkey like elsewhere all over the world. It is a must for all organizations to adapt to environmental changes to be competitive in today’s volatile environment. Therefore the organizations should reconsider the new management concepts and techniques and apply them in their structural design and practices. Some of the changes due to these organizational practices are “delayering, downsizing, team working, management styles, outsourcing, empowerment and improvements in information technology”. Factors that persuade the Turkish companies to have ISO 9001 and 9002 certificates are; to gain competitive advantage, increase market share and eventually meet the requisites of Customs Union regulations between Turkey and the European Community. Organizations found themselves obliged to follow the change processes. The objective of the study is to examine various dimensions of organizational change in companies with ISO 9001 and 9002 certificates over the past 5 years. The study is conducted on the manufacturing companies, registered in the Turkish Standards Institution by 1996 and following years, with ISO 9001 and 9002 certificates. The variables and their dimensions in the above-mentioned companies are examined through the period of 1996-1999, and the relevant changes -if any- are measured. The data collected from companies through questionnaires are statistically analyzed and the outcomes are assessed in the light of the variables which lead to changes.

Anahtar Kelimeler:

ISO 9001, ISO 9002, Yeni yönetim uygulamaları

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