ÇOKULUSLU KURULUŞLARLA YERLİ KURULUŞLARIN REKLAM AJANSLARIYLA İLİŞKİLERINDEKİ FARKLILIKLAR

Yerli firmalar ve Türkiye’deki çokuluslu firmaların reklam ajanslarıyla ilişkilerindeki farklılıkları inceleyen keşifsel çalışma, Türkiye’nin en büyük 101 reklamveren kuruluşundan 52’sinin yöneticileriyle yapılan anketlerden yararlanmaktadır. 27’si yabancı sermayeli olan bu kuruluşların yöneticileriyle yüz yüze görüşülerek çokuluslu firmaların reklam ajansı hizmetinin çeşitli yönlerine ilişkin memnuniyeti, ajanslarından duyduğu genel memnuniyet ve ajanslarıyla ilişkilerindeki uygulamalar açısından yerli kuruluşlarla aralarında farklılık olup olmadığı araştırılmıştır. Ajans yönetimine ilişkin reklamveren uygulamalarında ve ajansla ilişkinin süresinde önemli farklılıklar ortaya çıkmıştır. Ancak, memnuniyet düzeylerinde herhangi bir farklılığa rastlanmamıştır. Bulgular, çokuluslu kuruluşların reklam ajanslarıyla ilişkilerinin yönetiminde yerli kuruluşlara göre daha kurumlaşmış oldukları sonucuna işaret etmektedir.

Anahtar Kelimeler:

Reklam Ajansı-Reklamveren İlişkisi, Şirketler Arası İlişkiler Yönetimi

DO MNCs AND LOCAL COMPANIES DIFFER IN THEIR RELATIONSHIP WITH AD AGENCIES?

This exploratory study investigates the differences between local companies and multinational subsidiaries in their advertising agency-client relationships in Turkey. A survey utilizing personal interviews was conducted with 52 of Turkey’s top advertisers (27 of them foreign-equity companies) to determine if multinational subsidiaries’ practices towards their advertising agencies or their level of satisfaction with various aspects of agency service and the relationship differed from those of local companies. Some significant differences in practices and in the length of association emerged. Satisfaction levels, however, did not reveal any significant differences. The study suggests that multinationals are more formalized in their management of agency relationships.

Keywords:

Advertising Agency – Client Relationships, Business Relationship Management,

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