Harun YİLMAZ, Savas S. ATES

3412

EXAMINING ORGANIZATIONAL COMMUNICATION ON A NON-GOVERNMENTAL ORGANIZATION: RESEARCH IN CIVIL AVIATION SECURITY OFFICERS ASSOCIATION

Purpose- One of the most important issues for the survival of organizations is organizational communication. The situation of organizational communication, which will directly affect the relationship between members and management, in non-governmental organizations has been examined. The main purpose of the research is to determine the communication status of the civil society phenomenon and its carrier, the non-governmental organization. Another aim is to analyze the communication and management approach between the management and the members to find solutions to the problems experienced by NGOs. Within the scope of this purpose, organizational communication perception was measured in one of the NGOs operating in the aviation field. Methodology- The survey method was used as a data collection tool in the research. Within the scope of the research, the scale was communicated to the members of the association via e-mail, WhatsApp, social media, and SMS. Research questions were sent to the participants in September 20019. The online survey remained open until November 2009. The answers of 357 participants who responded to the research were considered valid and included in the analysis. The scales developed by Yiğit (2004) and Takmaz (2009) were adapted to civil society practices and the data were analyzed with Exploratory Factor Analysis. Findings- According to the results of the research, it can be said that the NGO fulfills its responsibilities towards its members. It is seen that there is a sufficient and strong relationship and communication between the NGO management and the members. The NGO management seeks the opinions of the members when setting targets and also consults the opinions of the members on the issues to be discussed in the higher boards. This increases the trust in the management by making the members feel valued. The presence of transparent and high-level organizational communication in the relevant NGO also contributed to the formation of cooperation between the members and the management. This positive situation within the NGO will also have a positive impact on the member's professional and family life. Conclusion- Organizational communication is one of the topics of increasing interest in organizations today. Because organizational communication has benefits for the organization and individuals. These benefits increase the performance of the individual and the productivity of the organization. Transparent communication in the organization will contribute to the establishment of an environment of trust in the organization. The fact that the members take part in the management and their opinions are taken on important issues shows the value given to the members. The ability of NGOs to continue their activities for a long time depends on a high level of organizational communication. SIHAGUVDER demonstrates a transparent, fair, and participatory management approach and uses versatile communication methods within the organization. Thus, by gaining the trust of the members, it was ensured that they could take up positions in the management again.
Keywords:

Organization, organizational communication, civil society non-governmental organization, SIHAGUVDER,

PDF

___

  • Amason, P. A. (1997). Intra organizational Communication, Perceived Organizational Support, and Gender. Sex Roles, 37, 955-977.
  • Aydın, K., & Aliyeva, M. (2019). Sivil Toplum Kuruluşlarının Web Sitelerinin Diyolojik İletişim Kullanım Düzeylerinin Belirlemeye Yönelik Bir
  • Analiz (Rusya-Türkiye Karşılaştırması). İnönü Üniversitesi İletişim Fakültesi, 4(2), 168-195.
  • Bozkanat, E. (2020). Sivil Toplum Kuruluşlarının Sosyal Medyada İlişki Kurma ve İletişim Stratejileri: Yeşilay Türkiye Facebook Sayfası Örneği. Erciyes İletişim Dergisi, 7(1), 149-168. doi:http://10.17680/erciyesiletisim.595111
  • Çelikdemir, D. Z. (2019). Örgütsel Değişimin Gerçekleşmesinde Örgütsel İletişimin Önemi. İzmir İktisat Dergisi, 34(3), 431-441.
  • Efeoğlu, İ. E., & Çetin, S. (2012). Örgütsel Iletşimin Değerlendirilmesi: Belediyelere Dair Uygulamali Bir Çalişma. Ç.Ü. Sosyal Bilimler Enstitüsü Dergisi, 21(3), 185-204.
  • Ergle, D. (2015). Fostering Employee Engagement Through Gamification: AirBaltic Forecaster Tool. Management, 10(3), 219-234.
  • Gümüş, A. T. (2014). Dekmokrasilerde Sivil Toplum ve Devlet- Sivil Toplum İlişkisinde Karşılaşılabilecek Sorunlar. Gazi Üniversitesi Hukuk Dergisi, 18, 529-572.
  • Kılıç, T., & Saygılı, İ. (2019). Örgütsel İletişimin Örgütsel Sessizliğe Etkisinde Örgütsel Bağlılığın Aracı Değişken Rolü: Görgül Bir Araştırma. Uluslararası İktisadi ve İdari Bilimler Dergisi, 5(1), 05-22.
  • Luo, Y. v. (2018). Crafting employee trust: from authenticity, transparency to engagement. Journal of Communication Management, 22(2), 138-160.
  • Marques, J. F. (2010). Enhancing the quality of organizational communication A presentation of reflection-based criteria. Journal of Communication Management, 14(1), 47-58.
  • Nakip, M. (2013). Pazarlamada Araştırma Teknikleri. Ankara: Seçkin Yayıncılık.
  • Özdemir, B. P., & Yamanoğlu, M. A. (2010). Türkiye'deki Sivil Toplum Kuruluşları Web Sitelerinin Diyalojik İletişim Kapasiteleri Üzerine Bir İnceleme. Ankara Üniversitesi Sosyal Bilimler Enstitüsü Dergisi, 3-36.
  • Özer, M. H. (2008). Günümüz İtibariyle Sivil Toplum Kuruluşlarının İktisadi ve Sosyal Fonksiyonları. Elektronik Sosyal Bilimler Dergisi, 7(26), 86-97.
  • Robbins, S. P., & Judge, T. A. (2012). Örgütsel Davranış Organizational Behavior. (İ. Erdem, Trans.) Ankara: Nobel.
  • Seyitoglu, F. v. (2015). Organizational Communication in Five Star Hotels and Experienced Problems. International Journal of Science Culture and Sport (IntJSCS), 3(4), 126-139.
  • Sivil Toplum Geliştirme Merkezi. (2021). Retrieved 06 30, 2021, from https://www.stgm.org.tr/sivil-toplum-kuruluslarinin-sorunlari-ortak
  • Takmaz, Ş. U. (2009). İlköğretim Okullarında Örgütsel İletişim Düzeyi ile Öğretmelerin Karara Katılma Davranışları Arasındaki İlişki. Konya: Selçuk Üniversitesi, Sosyal Bilimler Enstitisü, Eğitim Bilimlerin Anabilim dalı, Eğitim Yönetimi Teftişi Planlaması ve Ekonomisi Bilim Dalı Yayınlanmamış Yüksek Lisans Tezi.
  • Talas, M. (2011). Sivil Toplum Kuruluşları ve Türkiye Perspektifi. Türklük Bilimi Araştırmaları(29), 387-401.
  • Tosun, G. E. (2001). Demokratikleşme perspektifinden devlet-sivil toplum ilişkisi: Türkiye örneği. İstanbul: Alfa.
  • Tutar, H. (2013). İşletme & Yönetim Terimleri Ansiklopedik Sözlük. Ankara: Detay.
  • Uğur, S. (2013). Sivil Toplum Kuruluşlarının Sosyal Yardım ve Sosyal Sosyal Hizmet Faaliyetleri. Ankara: Ekin Yayınevi.
  • Walden, J. (2019). Communicating role expectations in a coworking office. Journal of Communication Management, 23(4), 316-330.
  • Yiğit, İ. (2004). Örgütsel iletişim açısından bilişim teknolojileri ve bir uygulama . İstanbul: Marmara Üniversitesi / Sosyal Bilimler Enstitüsü / İşletme Ana Bilim Dalı / Yönetim ve Organizasyon Bilim Dalı Yayınlanmamış Yüksek Lisans Tezi.
Research Journal of Business and Management-Cover
  • Yayın Aralığı: Yılda 4 Sayı
  • Başlangıç: 2014
  • Yayıncı: PressAcademia
Arşiv
Sayıdaki Diğer Makaleler

TÜRKİYE’DE İŞ İNSANLARININ ÖRGÜTLER ARASI SOSYAL AĞLARA KATILMA NEDENLERİ

Murat CUBUKCU

Aysenur ERDIL

BIRLEŞME VE SATIN ALMALARDA ÖRGÜTSEL UYUM MEKANIZMALARINI ANLAMAK: BANKACILIK SEKTÖRÜNDEN BIR VAKA ARAŞTIRMASI

Burak PEKCAN, Fatma KUSKU

Mugahed MAHYOUB, Rasidah Mohd SAID

Harun YİLMAZ, Savas S. ATES