AN OVERVIEW OF TOTAL QUALITY MANAGEMENT APPROACH: AN EVALUATION FOR ABC COMPANY IN TEXTILE INDUSTRY

Purpose- The purpose of this study, after investigating the key elements and main concepts of Total Quality Management (TQM) through a comprehensive literature research, is to appliy it to a business to fully find out these concepts. This business, which is one of the companies in textile industry in Turkey, is chosen for this destination because its top management is already informed of the advantages of TQM and supports the implementation. Methodology- Competitive advantage, in the context of business, is a powerful concept, and achieving it should be the ultimate goal of any company. TQM is about continuous performance improvement of individuals, groups and organisations. In today's world, many organisations adopt TQM approach to attain competitive advantage in the market. The organizations achieve a competitive advantage by carefully and constantly analyzing its people's, customers’ and suppliers' needs and by organizing and operating to meet these needs the first time and every time Implementation of the TQM process is one of the most complex research that an organization, either private or public, can undertake. Findings- The analysis reveals that the applications begin with the preparation of some questionnaires for all employeers of the company its people, customers, people working in this firm to find out their satisfaction levels since TQM requires finding the points due to statistical Control where they are dissatisfied with the business and promote the company. The evaluations are analyzed in detail by applying a comprehensive methodology. The findings of the evaluation are declared with the contribution of the management. Conclusion- This provides to highlight the difference between its expectations and the actual results. At the end of the study, some suggestions for the company are presented depending on the evaluations.

Keywords:

Analyse, business, textile industry total quality management (TQM),

PDF

___

Berry, T. H. (1991), Managing the Total Quality Transformation, McGraw-Hill, First Edition edition USA.
Bounds, G., Yorks, L., Adams, M. and Ranney, G. (1995). Total Quality Management Toward The Emerging Paradigm, (Mcgraw Hill Series In Management), McGraw-Hill EducationSingapore, 817 p., ISBN-13: 978-0070066786.
Cartin, Thomas, J., Principles and Practices of TOM, ASQC Qualitey Press, Wisconsin, p.14.
Day and Zaccaro, S, J, (2007). Leadership: A critical historical analysis of the influence of leader traits. In Loupes (Ed.) Historical perspectives in industrial and organizational Psychology, 383-405, Mahwah NJ: Lawrence Erbium.
Dedhia, N.S. (2005). Six Sigma Basics. Total Quality Management and Business Excellence, 16 (5), 567–574. http://dx.doi.org/10.1080/14783360500077468
Esam M. and Abdul, Talib B. (2012) Role of top management leadership and commitment in total quality Management in service organization in Malaysia: A review and conceptual Framework. Elixir Human Resource Management, 51, 11029-11033.
Garvin,D. A. (1998). Managing Quality :The Strategic and Competitive Edge, First Edition, Free Press, New York, 319 pages, ISBN-13: 978-0029113806.
Jabonski, J. R. (1994). Implementing TQM: Competing in the 90s Through Total Quality Management, 2nd Second Edition, Michigan USA, ISBN-13: 978-1878821034, 224 p.
Johnson, R. S. (1993). Management Processes for Quality Operations, Milwaukee, WI:ASQC Quality Press, USA.
Kanji, G.K. and Asher,M. (1993).Total Quality Management process,-a systematic approach, Advances in Total Quality Management Series,4, Carfax Publishing, Abingdon.
Kelada, J.N., Integrating Reengineering With Total Quality, Asq Pr., Wisconsin, 1996, 471 pages, ISBN-13: 978-0873893398.
Macchion, L., Moretto, A., Caniato, F., Caridi, M., Danese, P. and Vinelli, A.(2015). Production and Supply Network Strategies within the Fashion Industry, International Journal of Production Economics, 163, 173–188.
Martinich, Joseph, S. (1997). Production and Operations Management, an Applied Modern Approach, New York: John Willey and Sons, Inc.
Morgan, L. R. and Birtwistle, G. (2009). An investigation of young fashion consumers’ disposal habits. International Journal of Consumer Studies, 33(2), Blackwell Publishing, 190-198.
Ngambi, M.l T. and Nkemkiafu, A. G. (2015), The Impact of Total Quality Management on Firm’s Organizational Performance, American Journal of Management, 15(4), 69-70.
Oakland, J. (2005). From Quality to Excellence in the 21st Century. Total Quality Management. 16 (8–9), 1053–1060.
Oakland, J., Total Quality Management: The Route to Improving Performance, Nichols Publishing Company; 2nd ed. Edition, Great Britain, 463 p., ISBN-13: 978-0893973865.
Porter, L.J., and Parker, A.J. (1993). Total Quality Management: The critical success factors. Total Quality Management. 4(1), 810-829.
Powell, T. C. (1995). Total Quality Management as Competitive Advantage: A Review and Empirical Study. Strategic Management Journal, 16, 15-37. https://www.jstor.org/stable/2486944.
Qaiser, S. and Rizwana, G. (2015), Challenges to Successful Total Quality Management Implementation in Public Secondary Schools: A Case Study of Kohat District, Pakistan, Journal of Education and Practice, 6(15), p.123.
Ross, Joel E (1993). Total Quality Management: Text, Cases and Readings, Boca Raton, F.L : St. Lucie Press. 2 Edition, USA Florida.
Samat, N., Ramayah, T. and Saad, N. M. (2006). TQM practices, service quality, and market orientation. Management Research News, 29 (11), 713-728. DOI 10.1108/01409170610716025.
Wilkinson, A. (1992). The other side of quality: ‘soft’ issues and the Human resource dimension. Total Quality Management. 3 (3), 323-329