Bendegül OKUMUŞ
Understanding and Responding to the Complaining Behaviors of Restaurant Customers from Collectivist Cultures
Understanding and Responding to the Complaining Behaviors of Restaurant Customers from Collectivist Cultures
Journal of Tourismology
2019-Cilt: 5 - Sayı: 1
1-15
Culture,
Service recovery,
Service failure,
Customer complaints,
Frontline employees,
Collectivist cultures
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