Norshidah MOHAMED, Nor Shahriza Abdul KARİM, Mohamed Jalaldeen Mohamed RAZİ

A KNOWLEDGE MANAGEMENT APPROACH TO CITIZEN RELATIONSHIP MANAGEMENT IN E-GOVERNMENT CONTEXT

A KNOWLEDGE MANAGEMENT APPROACH TO CITIZEN RELATIONSHIP MANAGEMENT IN E-GOVERNMENT CONTEXT

International Journal of eBusiness and eGovernment Studies

2013-Cilt: 5 Sayı: 1

108-119

Citizen Relationship Management, E-government, Knowledge Management, Balanced Scorecard

4449