Celal Hakan KAGNİCİOGLU, Emircan OZDEMİR

SERVICE QUALITY PERCEPTION IN SERVICE SECTOR: AN APPLICATION IN AIRLINE CHECK-IN SERVICES

SERVICE QUALITY PERCEPTION IN SERVICE SECTOR: AN APPLICATION IN AIRLINE CHECK-IN SERVICES

Journal of Management Marketing and Logistics

2016-Cilt: 3 - Sayı: 2

156-162

Check-in, airline, service quality, SERVQUAL, gap analysis

4917

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