Metin BAYRAM, Muhammed POLAT

BELEDİYECİLİK HİZMETLERİNİN FONKSİYONEL VE TEKNİK KALİTESİNİN VATANDAŞLARININ GENEL MEMNUNİYET ALGISI ÜZERİNDEKİ ETKİSİ

EFFECTS OF FUNCTIONAL AND TECHNICAL QUALITY OF MUNICIPAL SERVICES ON CITIZENS' PERCEPTIONS OF THEIR OVERALL SATISFACTION

International Journal of Management and Administration

2021-Cilt: 5 - Sayı: 9

83-102

hizmet kalitesi, belediye hizmetleri, vatandaş memnuniyeti, Grönross modeli, fonksiyonel kalite, teknik kalite

Service quality, municipal services, citizens’ satisfaction, Grönross model, functional quality

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